[Mobilepartners] AT&T Wireless

[Barbara Johnson]

Specific locations on campus that I've noticed poor to no coverage  
are W20 Student Center and most offices along the Infinite Corridor,  
e.g. bldg. 3 - second fl., bldg. 10 - second fl.

Off campus, in the immediate Boston area, I regularly experience  
dropped calls.  With Verizon I did not have this problem  My question  
to AT&T is why.

Barbara

On Nov 30, 2007, at 12:18 PM, Andrew Yu wrote:
> TFIG,
>
> If anyone is having issues with AT&T Wireless with customer service or
> wireless coverage, please send me an email with the detailed  
> description.
>
> I am meeting with AT&T Wireless along with other IS&T and  
> Purchasing staff
> next week, and I would like to use the information to try to get  
> AT&T to
> improve its service for MIT. It would be great if you can send me  
> an email
> by next Tuesday.
>
> Here are some examples of issues that other MIT users are  
> experiencing:
> 1. My department called AT&T's MIT rep, but the rep was not
> responsive/helpful. The rep asked us to contact national business  
> service
> and they were wondering why we could not resolve the issue through  
> the rep.
> 2. The coverage is poor in many locations in my building. (please  
> provide
> detailed building information. e.g. E48 2nd floor)
> 3. We have billing issues with AT&T that did not get resolved after  
> multiple
> attempts.
>
> Have a great weekend!
>
> Andrew
>
> _______________________________
> Andrew Yu
> Mobile Devices Platform Coordinator
> Information Services & Technology
> Massachusetts Institute of Technology
> Phone: 617-324-8985
> Email: andrewyu at mit.edu
> Sent from Outlook Express (Windows XP)
>
> _______________________________________________
> Mobilepartners mailing list
> Mobilepartners at mit.edu
> http://mailman.mit.edu/mailman/listinfo/mobilepartners