[Macpartners] Outlook 2016 troubles

[Matthew E Davies]

Hi Scott,

The following fix suggested by a colleague has resolved my cert prompt issues. Might be worth a try.

Go to Preferences>Accounts then go into the Advance settings for the configured Exchange account. Click on the Security tab and then select the user's certificate in the dropdown list next to Client Certificate. 

I do occasionally get a prompt when opening Outlook that is similar to what you might see connecting to any Touchstone enabled site where it asks whether you want to use your certificate or enter your Kerb username and password but I'm able to get in and the cert prompts have gone away.

The KB has instructions for downgrading to 15.19.1 if you want to go that route.

http://kb.mit.edu/confluence/x/ylZBCQ

Matt

---
Matthew E Davies
IT Service Provider and Consumer Support Engineer
Distributed Support for IT Service Providers and Consumers
Information Systems and Technology, MIT
Office: (617) 324-6961
medavies at mit.edu

On 5/17/16, 4:40 PM, "macpartners-bounces at mit.edu on behalf of Scott C. Jensen" <macpartners-bounces at mit.edu on behalf of jensen at ilp.mit.edu> wrote:

>Hi all,
>     I’m wondering how much adoption and use the new 2016 MS Office suite, especially Outlook, is getting on campus.  I’ve started rolling it out to user machines as I upgrade them to ElCap, and it just seems like Outlook 2016 is not fully baked.  I don’t have a consistent single problem being reported from users, but I’ve had many people tell me about strange occurrences, including spinning beach balls, constant 150% CPU usage (and associated fan runup), sudden app quits, loss of settings, etc, happening.  On one user’s machine I now have a new occurrence of this problem:
>
>https://support.microsoft.com/en-us/kb/3066652
>
>     but the certificate-trusting solution outlines in the article does not solve it.
>
>     I’ve tried installing MSO 2016 as part of an image, as well as a separate secondary installation on many machines - sometimes it helps, sometimes it doesn’t.
>
>     So I’m not really asking for help with a specific problem, but rather just to find out if we’re alone in this 2016 Outlook flakiness or if other DLCs are having some of the same issues (or if they’re holding off on moving to the new version).  I’m starting to contemplate making an official move back to the 2011 suite, but I’m not quite there yet.
>
>     Thanks very much,
>---SCJ
>
>
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