[Macpartners] how to "document" end user resolved possible hardware issues with apple

[Aran M Parillo]

Hello,

I just assisted a user of a new (unboxed last week) iMac.  Her wifi card was reporting "No hardware installed" from the menu bar (and did not have connectivity through wifi) and yet her system report for Wi-Fi: reported it's type, hardware, device name, ipv4 config method, proxies, and service order.

I could restore WiFi access with a reboot and zap of the pram, however I'd like to document this issue with Apple so that if it occurs again, or repeatedly, I can continue building on the same case.

Is there an easy (as in email/web based) method for this.
I prefer not spend time on the phone to do this.

Thank you kindly,
Aran

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