[Macpartners] Have you experience a black screen with restart MAC message on a MACBook Pro or MAC Mini?

[John Canfield]

Hi Olimpia,

There are a number of things that can cause this failure, which fortunately doesn't happen very often.

Try the easiest things first:

  #1 ) - Run "Software Update" to make sure you've got the latest patches for your version of OS X.

  #2 ) - Run "Applications->Utilities->Disk Utility" and have it "Repair Disk Permissions".

  #3) - The fact that you're experiencing it on more than one computer implies the culprit is a particular piece of software that they're all running. Make sure that software is up-to-date, and also check that it's version is compatible with your OS version.

 #4) - If you still have the problem, try to determine exactly what program is running, or other circumstances of the crash. There's certain to be more clues that will lead you to the cause.

John-Elmer


On Jan 26, 2010, at 6:11 PM, Ted Baker wrote:

> I have generally found this to be related to a disk structure problem.
> 
> 
>> I was having a similar problem a while ago, and 
>> it turned out that my battery was the wrong one 
>> for my Mac (
>> - Marion
>> 

On Jan 26, 2010, at 4:00 PM, Patrick M McNeal wrote:

> What you're seeing is a kernel panic: something on the computer is causing an error that the OS can't handle, causing it to lock up.  

> Sometimes, it's as simple as re-installing a third-party application, while in the worst case, you might need to reinstall the OS.
> 

>> 
>> On Jan 26, 2010, at 3:40 PM, Olimpia Estela Caceres-Brown wrote:
>> 
>>> 
>>> I have a couple of MACBook Pros and a MAC Mini 
>>> that suddenly freeze with the following message:
>>> "You need to restart your computer  hold down 
>>> the Power button until it turns off then press 
>>> the Power button again."