[Macpartners] Flaky Powermac G5 DVD drive

[Oliver Thomas]

Hi Allan,

MIT's general recommendation is three-year Applecare for Apple  
desktops and notebooks. However, while this is often what MIT- 
purchased systems are ordered with it is not a requirement and folks  
also occasionally purchase systems with shorter warranties.

Regarding a replacement drive, if you need an official Apple part the  
service center at our Help Desk that deals with repairs can order a  
part for you from Apple (http://web.mit.edu/ist/helpdesk/hwsw/).  
There may also be cheaper options out there if you are considering  
third-party parts as alternatives. If you have a particular third- 
party drive in mind, checking GovConnection (http://web.mit.edu/ecat/ 
govconnection/) to see their MIT-discounted price is often worthwhile.

Cheers,

Oliver

______
Oliver Thomas
Information Services and Technology
Massachusetts Institute of Technology

+1-617-253-9682
+1-617-835-9682 /m
othomas at mit.edu

On Nov 6, 2007, at 2:30 PM, Allan Doyle wrote:

> I have a Powermac G5 with a flaky DVD drive. The drive drawer will not
> open if there is media in the drive unless I boot into the firmware
> (command-option-O-F) and use 'eject cd', in which case it does open.
>
> Based on the collective wisdon, what's the best (cheapest!) way I can
> get a replacement drive? The system is not under AppleCare. I don't
> even need a whizzy dual-layer drive, I just need to be able to install
> from DVDs.
>
> And, as long as I mentioned AppleCare, what is the MIT policy/
> suggestion on AppleCare?
>
> 	Allan
> -- 
> Allan Doyle
> Director of Technology
> MIT Museum
> +1.617.452.2111
>
>
>
>
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