[edtech] IS&T services relocating from W20 to N42

[Greg Anderson]

Good afternoon,

If you've visited Information Services and Technology (IS&T) in 
building N42 recently, you have noticed a flurry of construction 
underway, and those of you accustomed to finding services in W20 have 
begun to see that space increasingly vacant. This message is intended 
to help bring you up to date on these changes to our space and on our 
efforts to create for you a combined service center.

Beginning Tuesday, August 17, you will find all services previously 
available in the basement of W20 now available in building N42 located 
at 211 Massachusetts Avenue.

As part of a strategic effort to provide a common 'front-door' to IS&T 
services and to offer a set of integrated services to the community, 
IS&T is establishing a combined service center in the front area of 
Building N42.

In this combined service center, clients will be able to:
- Meet with IS&T consultants for hardware and software repair; these 
are the functions performed by PC Repair and Computing Help Walk-in 
Services
- Look at demonstration models and discuss new computer purchases with 
consultants; the functions performed by the MIT Computer Connection.
- Take care of computing account activities such as password re-sets.
- Pick up requested copies of volume licensed software.
- Receive directions and contacts for other IS&T activities, meetings, 
and consultations.

Contact information for the groups who are relocating, including email 
remain the same, and directory and service information on our web pages 
are in the process of being updated.

Other IS&T activities are also being relocated from W20; for example, 
the Online Consultants for Athena help and Athena Cluster Services are 
also moving to N42.

Finally, I wish to ask for your patience as we settle into this new 
arrangement; construction will not be fully complete before the 
beginning of fall term, and we are working to insure that we present a 
coherent set of combined services that each staff member can deliver to 
our clients. As with any change, there will be some surprises, and we 
appreciate your understanding and welcome your feedback.

If you wish to know more, or have questions, please don't hesitate to 
call me.

We look forward to this new approach for delivering these IS&T services.


Greg Anderson
Director, Client Support Services
MIT Information Services and Technology
Room N42-175
Cambridge, MA 02139
617-253-5654
ganderso at mit.edu