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<p class="MsoNormal"><b>Subject: Laundry Service Interruption for New Washer & Dryer Installation</b><o:p></o:p></p>
<p class="MsoNormal"><b> </b><o:p></o:p></p>
<p class="MsoNormal">Dear students,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Great news: brand new clothes washing machines and dryers are about to be installed in W84 Tang Hall. The updated machines are networked using Washlava (available for
<a href="https://apps.apple.com/us/app/washlava-smart-laundry-app/id1209867632">iOS</a> and
<a href="https://play.google.com/store/apps/details?id=com.washlava.app&hl=en_US">
Android</a>) which allows you to reserve machines and then pay for and monitor laundry cycles using a smartphone.
<a href="https://www.youtube.com/watch?v=tBK7SBw4a3c">Watch this video to get a sense of how Washlava works</a>. The new system also enables consistent maintenance and faster machine repairs.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:18.0pt;background:yellow;mso-highlight:yellow">Installation in your community starts on Tuesday Oct. 15<sup>th</sup> and is scheduled to be completed the end of the day Wednesday 10/16.</span> The per-load cost will
increase by $.25 to $1.25 once the new machines go online. Until then, the price will remain $1.00 per load.<o:p></o:p></p>
<p class="MsoNormal">We are sorry for the inconvenience of this closure and appreciate your understanding that laundry machines will not be available in your house during this time. If you absolutely have to do laundry, please see your house manager for options.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">We will provide 48 hours advance notice before the laundry room is closed temporarily.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">We appreciate your understanding while the laundry rooms are offline. We do not anticipate the new equipment installation to take more than 48 hours to complete.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Please make sure you use your MIT email address when setting up the app. if you wish to connect TechCash to your account.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> If you have any questions about laundry system changes please email
<a href="mailto:residence@mit.edu">residence@mit.edu</a>. We look forward to seeing you back on campus soon!<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>FAQs
</b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>What is Washlava?<br>
</b>Washlava is an advanced laundry technology system. The Washlava app (available for
<a href="https://apps.apple.com/us/app/washlava-smart-laundry-app/id1209867632">iOS</a> and
<a href="https://play.google.com/store/apps/details?id=com.washlava.app&hl=en_US">
Android</a>) allows you to reserve machines and then pay for and monitor laundry cycles.
<a href="https://www.youtube.com/watch?v=tBK7SBw4a3c">Watch this video to get a sense of how Washlava works</a>.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Can I use TechCASH to pay for my laundry in the Washlava app?<br>
</b>Yes! Open and sign into the Washlava app, then go to Account and Payment Details. Add a payment method and select Campus Card. Find MIT TechCASH and log-in with your Kerberos username and password (this step takes place on the MIT server, not Washlava).
If you cannot see TechCash as an option to pay for laundry, please uninstall and reinstall the Washlava app.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b> I want to use my debit or credit card on the Washlava app. How do I know that my card information is secure?<br>
</b>Washlava uses encrypted AWS for back-end servers and Stripe for credit/debit processing. Washlava does not hold credit/debit card numbers anywhere on its internal systems, and when handling customer support, Washlava company representatives can only see
the last four digits of any card. <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Why does the Washlava app need to know my location?<br>
</b>Giving the Washlava app permission to access your location is not a requirement for activating laundry machines. Washlava uses location data for your convenience to connect you to nearby laundry machines quickly. You can disable location services for the
app at your discretion.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>I don’t have a smartphone. How can I do my laundry?<br>
</b>Washlava provides iTouch devices at all residence halls for students who do not use a smartphone. Get an iTouch at your residence hall’s front desk.<o:p></o:p></p>
<p class="MsoNormal"><b>I am having trouble using Washlava. Who can I contact for support?<br>
</b>Completing a support request form at <a href="http://www.washlava.com/support">
http://www.washlava.com/support</a> is the best way to get help. You may also call 877-214-4422; live support is available from 9 am – 9 pm<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D">Michael Collins<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D">House Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D">Massachusetts Institute of Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Cambria",serif;color:red">Division of Student Life | Housing & Residential Services</span><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:red"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D">Tang Residence Hall W84-104<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D">550 Memorial Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D">Westgate Family Apartments<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D">540 Memorial Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D">Cambridge Ma 02139<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D">Office Tele. 617-253-5146<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">Repairs: <span style="color:#993366"> - </span><a href="https://atlas.mit.edu/atlas/Main.action?tab=home&sub=group_servreq"><span style="color:blue">https://atlas.mit.edu/atlas/Main.action?tab=home&sub=group_servreq</span></a><span style="color:#993366"><o:p></o:p></span></p>
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