<div dir="ltr">Hello Tang Residents,<div><br></div><div>For those of you who rely on the gym WiFi, RCC had only last gotten back to me 6 days ago. Many thanks to Yash for reminding me to send this to you all, as I had been buried in coursework the past week.</div>
<div><br></div><div>Michael and I are pushing them as best as we can. I have also given them feedback on their response time, and I'm hoping they start serving Tang/Westgate a bit better.</div><div><br></div><div>Cheers,</div>
<div>Eric<br>
<br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername"></b> <span dir="ltr"><<a href="mailto:rcc-west@mit.edu" target="_blank">rcc-west@mit.edu</a>></span><br>Date: Tue, Apr 15, 2014 at 12:21 PM<br>
Subject: [<a href="http://help.mit.edu" target="_blank">help.mit.edu</a> #2740522] wireless request in Tang W84-7C2<br>To: <a href="mailto:collinsm@mit.edu" target="_blank">collinsm@mit.edu</a>, <a href="mailto:ericmjl@mit.edu" target="_blank">ericmjl@mit.edu</a><br>
<br>
<br>Dear Eric,<br>
<br>
I'm looking into what may be wrong with the AP and we'll be getting it back online ASAP. I don't have an ETA at this very moment, but expect that it will be back online shortly.<br>
<br>
You also sent a request into the Help Desk regarding this case. Just letting you know that I'll be merging the two cases and that I'll be in touch with you with regards to your suggestions and comments about our ability to support the wireless network later this afternoon. Thank you very much for reporting this issue.<br>
<br>
Please reach out if you have any questions.<br>
<span><font color="#888888"><br>
--<br>
Stu Peloquin<br>
Extended Infrastructure Support Team Lead<br>
MIT Computing Help Desk<br>
Information Systems and Technology<br>
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