<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Lucida Calligraphy";
panose-1:3 1 1 1 1 1 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">SRM Release 740<o:p></o:p></p>
<p class="MsoNormal">HANA<o:p></o:p></p>
<p class="MsoNormal">Process Controlled Workflow using BRF - looking at whole cart for dollars<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Not sure when this started happening or how many users are being affected. We only know of 2 at the moment.
<o:p></o:p></p>
<p class="MsoNormal">In production, in the display agents grid, the second level approver does not see a line of who approved the first level when it comes to him .
<o:p></o:p></p>
<p class="MsoNormal">After he approves, the agents grid then shows “Multiple Decision Sets” and the next 2 lines are indented and will show the 1<sup>st</sup> level approver, and the second level approver.
<o:p></o:p></p>
<p class="MsoNormal">It is like they are grouped under the header Multiple Decision Sets.<o:p></o:p></p>
<p class="MsoNormal">It seems to behaving as if it was a parallel approval. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have tried to re-create in our test system with the same user and cart set-up, but it seems to behave as expected.
<o:p></o:p></p>
<p class="MsoNormal">When the level 2 approver gets it, he sees the line of who approved it at level 1.
<o:p></o:p></p>
<p class="MsoNormal">After he approves it, the grid shows the 2 lines as expected with approver (no indention and not grouped under any test called ‘Multiple Decision Sets’) .
<o:p></o:p></p>
<p class="MsoNormal">This is the expected behavior. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any ideas of what to check in production that may be causing this? Any activations or config, we may have overlooked. <o:p></o:p></p>
<p class="MsoNormal">Why would this start happening? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Dale<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-family:"Lucida Calligraphy"">Dale R. Brown<o:p></o:p></span></b></p>
<p class="MsoNormal">Duke University<o:p></o:p></p>
<p class="MsoNormal">OIT – Enterprise Systems & Support<o:p></o:p></p>
<p class="MsoNormal">(919) 684-5341<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>