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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Hi Loren,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Please check in you container who are the excluded agents for Task TS90000009.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-US">I think that your excluded agent for task in second approver might be the initiator of first step.<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:#424282"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:#424282"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:#424282"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:#424282">Kind Regards</span></b><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:black">Nat Govender<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:black">Specialist - SAP Workflow<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:black">IT Parts Logistics<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:red">Toyota South Africa Motors (Pty) Ltd - Durban<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:"Arial","sans-serif";color:red">T</span></b><span style="font-family:"Arial","sans-serif";color:black"> +27 31 910 2645
</span><b><span style="font-family:"Arial","sans-serif";color:red">F</span></b><span style="font-family:"Arial","sans-serif";color:black">+27 86 607 0414
<o:p></o:p></span></p>
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</span></b><u><span style="font-family:"Arial","sans-serif";color:#0082BF"><a href="mailto:ngovender4@toyota.co.za"><span style="color:#0563C1">ngovender4@toyota.co.za</span></a></span></u><span style="font-family:"Arial","sans-serif";color:black">
</span><b><span style="font-family:"Arial","sans-serif";color:red">W <a href="http://www.toyota.co.za/_">
<span style="color:#0082BF;font-weight:normal">www.toyota.co.za</span></a><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:black">If you tell the truth, you don't have to remember anything.
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;font-family:"Tms Rmn","serif";color:black">People may not remember exactly what you did, or what you said but they will always remember how you made them feel.
<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu]
<b>On Behalf Of </b>Bratzler, Loren<br>
<b>Sent:</b> 12 August 2014 10:36 PM<br>
<b>To:</b> SAP Workflow Users' Group (sap-wug@mit.edu)<br>
<b>Subject:</b> Weird Synchronous Dialog Chain & Substitution Problem<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">I have a weird problem that is occurring with a synchronous dialog chain when there is UWL substitution involved.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">For our invoice approval workflow, the approval process is a two-step process. The first step launches the CHANGE method of the FIPP business object. Then the second step is a standard user decision step with approve
and reject options. We use the “advance with dialog” option on these two steps so that the user will automatically see the approve and reject buttons when they exit from the CHANGE screen for the business object (making this a synchronous dialog chain).
Our approval process is such that the immediate supervisor of the person who created the invoice is always the first approver of an invoice. Then if that person does not have the necessary dollar authority, we determine a final approver and send an approval
task to that second person.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">The issue we are running into occurs if the first approver happens to also be a UWL substitute for the final approver. When the first approver completes the user decision step (the second step of the two-step dialog
chain), the final approver’s task is automatically starting in the first approver’s inbox. This is causing the task to be reserved in the first approver’s inbox and the final approver never sees the task at all.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I did some testing in our QA system and was able to replicate the issue. Here is the log when the first approver is not a UWL substitute for the final approver:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><img border="0" width="850" height="226" id="Picture_x0020_1" src="cid:image001.png@01CFB6BC.3EF38F90"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">And here is the log when the first approver is a UWL substitute for the final approver. The difference being that the final approver’s task is being started automatically for the first approver:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><img border="0" width="841" height="226" id="Picture_x0020_3" src="cid:image002.png@01CFB6BC.3EF38F90"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">It doesn’t make sense that this is happening because the agents assigned to the first approver step (step 8) and the agent assigned to the final approver step (step 36) are not the same.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><img border="0" width="627" height="218" id="Picture_x0020_4" src="cid:image003.png@01CFB6BC.3EF38F90"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><img border="0" width="625" height="220" id="Picture_x0020_5" src="cid:image004.png@01CFB6BC.3EF38F90"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Has anyone ever run into something like this before?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Comic Sans MS";color:blue">Loren Bratzler<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Norfolk Southern Corporation<o:p></o:p></span></p>
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