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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Carolyn,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If the buffer wasn’t refreshed at the time you created the transaction in step 2 it might not automatically reassign itself if there were no selected agents
at the time. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">What you can use for such situations is transaction SWI1_RULE which will do this for you assuming the rule that finds the position is directly associated with
the workflow step itself. That will let you find any work items without agent and then re-execute the rule to assign them, or even use an administrator forward to redirect them while you sort out organizational structure problems.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You should also check that the new approver is not an excluded agent – as of course then she would never be assigned to that work item.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">SWU_OBUF was always a fairly crude measure for updating buffers. That’s why the additional admin tools (all the SWI1* and SWI2* transactions) were added several
years ago. It’s worth getting familiar with them. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Rgds,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Jocelyn<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> sap-wug-bounces@MIT.EDU [mailto:sap-wug-bounces@MIT.EDU]
<b>On Behalf Of </b>Carolyn A Fuller<br>
<b>Sent:</b> Tuesday, 29 October 2013 7:43 AM<br>
<b>To:</b> SAP Workflow Users' Group<br>
<b>Cc:</b> Workflow Administrators; Frank Quern<br>
<b>Subject:</b> Re: SWU_OBUF in EHP7 <o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Ionut, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I tested the Refresh Organizational Environment today and discovered strange behavior under EHP7 Release 740 SP-Level 0003.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">1.<span class="apple-tab-span"> </span>I added someone to the approver's position <o:p></o:p></p>
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<p class="MsoNormal">2.<span class="apple-tab-span"> </span>I created a transaction that triggered workflow that went to this position's inbox<o:p></o:p></p>
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<p class="MsoNormal">3.<span class="apple-tab-span"> </span>I ran SWIA for the new approver and found workflows created on 04/08/2013 in her inbox but not the workflow I had just triggered<o:p></o:p></p>
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<p class="MsoNormal">4.<span class="apple-tab-span"> </span>This new approver logged into the environment and went to her inbox. None of the workflows were there even though she just logged in.<o:p></o:p></p>
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<p class="MsoNormal">5.<span class="apple-tab-span"> </span>She chose -> Settings -> Workflow Settings -> Refresh Organizational Environment in the Business Workplace<o:p></o:p></p>
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<p class="MsoNormal">6.<span class="apple-tab-span"> </span>The workflows created on 04/08/2013 were in her inbox but the one workflow that I triggered a few moments after adding her to the position was not there.<o:p></o:p></p>
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<p class="MsoNormal">7.<span class="apple-tab-span"> </span>I created a new transaction about 50 minutes after adding her to the inbox and it did show up in her inbox but the one created moments after she was added to the position never showed up.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Is there another method for refreshing the PDOrg that works reliably?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Carolyn<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Oct 28, 2013, at 7:03 AM, "Andronache, Ionut-Laurentiu" <<a href="mailto:ionut-laurentiu.andronache@sap.com">ionut-laurentiu.andronache@sap.com</a>> wrote:<o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Carolyn,</span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">From my experience SWU_OBUF is used for WFs objects (also tasks, rules, etc) modifications. To get a refresh to the OM changes you can refresh
OM from Business Workplace -> Settings -> Workflow Settings -> Refresh Organizational Environment (this way you should get the result that you are looking for immediately).</span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#666666">Ionut Andronache</span></b><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D"><br>
</span><span lang="EN-GB" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#666666">SAP ABAP Senior Consultant,<span class="apple-converted-space"> </span></span><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#666666">SAP
Romania</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#666666">Specializations: SAP Workflow Consultant</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:36.0pt">
<span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#666666">SAP ABAP HCM Consultant</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:36.0pt">
<span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#666666">SAP WebDynpro/ FPM Consultant</span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><br>
</span><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#666666">SAP Romania SRL</span></b><span lang="EN-US" style="color:#1F497D"><br>
</span><span lang="RO" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#999999">Str. Tipografilor 11-15, Clădirea A1 /LA, Etajul 2, 013714,1 Bucureşti</span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#666666">T + 40/ 31 225 28 73, F + 40/ 31 228 59 09, M +40/ 755 094 478<br>
</span><span lang="EN-US" style="font-size:7.5pt;font-family:"Arial","sans-serif";color:blue"><a href="mailto:ionut-laurentiu.andronache@sap.com"><span style="color:purple">mailto:ionut-laurentiu.andronache@sap.com</span></a><br>
</span><span lang="EN-GB" style="color:#1F497D"><a href="http://www.sap.com/"><span lang="EN-US" style="font-size:7.5pt;font-family:"Arial","sans-serif";color:purple">www.sap.com</span></a></span><span lang="EN-GB" style="font-size:10.0pt;color:#1F497D"> </span><span lang="EN-GB" style="color:#1F497D"><br>
</span><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#999999">Before printing, think about the environment</span></b><span class="apple-converted-space"><b><span lang="EN-GB" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#999999"> </span></b></span><b><span lang="EN-GB" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#999999"><br>
</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#999999">Informatia continuta in acest comunicat este confidentiala, poate fi privilegiata si a fost conceputa spre a fi utilizata exclusiv de catre destinatarul mentionat
mai sus. In cazul in care primiti acest comunicat din eroare, va rugam sa anuntati imediat expeditorul si sa-l stergeti, impreuna cu toate documentele atasate. Daca nu sunteti destinatarul caruia ii este adresat acest comunicat, va este interzisa citirea,
copierea, difuzarea sau folosirea in orice fel a oricarei informatii din acesta fara consimtamantul dat de catre SAP Romania. Va rugam luati nota de faptul ca email-urile nu garanteaza nici confidentialitatea si nici receptia corecta a mesajului trimis, prin
urmare SAP Romania nu se face responsabila de nici un prejudiciu cauzat.</span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#999999">The information contained in this communication is confidential, may be privileged and is intended for the exclusive use of the above named addressee.
If you receive this communication in error, please notify the sender immediately and delete it, and all its attached documents. If you are not the intended recipient, you are expressly prohibited from reading, copying, distributing, disseminating or, in any
other way, using any of the information without the SAP Romania consent. Please note that Internet e-mail guarantees neither the confidentiality nor the proper receipt of the message sent, so that SAP Romania shall not be liable for any damages caused.</span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""><a href="mailto:sap-wug-bounces@MIT.EDU"><span style="color:purple">sap-wug-bounces@MIT.EDU</span></a><span class="apple-converted-space"> </span>[mailto:sap-<a href="mailto:wug-bounces@MIT.EDU"><span style="color:purple">wug-bounces@MIT.EDU</span></a>]<span class="apple-converted-space"> </span><b>On
Behalf Of<span class="apple-converted-space"> </span></b>Carolyn A Fuller<br>
<b>Sent:</b><span class="apple-converted-space"> </span>25 October 2013 22:32<br>
<b>To:</b><span class="apple-converted-space"> </span>SAP Workflow Users' Group<br>
<b>Cc:</b><span class="apple-converted-space"> </span>Workflow Administrators<br>
<b>Subject:</b><span class="apple-converted-space"> </span>SWU_OBUF in EHP7</span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB">Hi,<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB">We are in the process of upgrading to EHP7 Release 740 SP-Level 0003. This morning one of the workflow administrators added someone to one of our approver positions, back dating the relationship and then ran SWU_OBUF
to refresh the PD Org buffers. <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB">Some pre-existing transactions appeared in this person's inbox after that but not all of them. And 50 minutes after she was added to the position, a document was created and sent to her position but did not appear in
her inbox. A couple of hours later she repeated the test and it did appear in her inbox.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB">Shouldn't SWU_OBUF have ensured that the transaction created 50 minutes later would have appeared in her inbox? Is there workflow buffer a problem with EHP7? <o:p></o:p></span></p>
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---</span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">Carolyn Fuller<span class="apple-converted-space"> </span></span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="apple-converted-space"><span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">Senior Analyst/ Programmer </span></span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="apple-converted-space"><span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">Information Services and Technology </span></span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">Massachusetts Institute of Technology<span class="apple-converted-space"> </span></span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="apple-converted-space"><span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">Room W92-215A</span></span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="apple-converted-space"><span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">Cambridge, MA 02139 </span></span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">(617) 253-6213<span class="apple-converted-space"> </span></span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:9.0pt;font-family:"Helvetica","sans-serif""><a href="http://fuller.mit.edu/"><span style="color:purple">http://fuller.mit.edu/</span></a></span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:13.5pt;font-family:"Helvetica","sans-serif"">_______________________________________________<br>
SAP-WUG mailing list<br>
<a href="mailto:SAP-WUG@mit.edu"><span style="color:purple">SAP-WUG@mit.edu</span></a><br>
<a href="http://mailman.mit.edu/mailman/listinfo/sap-wug"><span style="color:purple">http://mailman.mit.edu/mailman/listinfo/sap-wug</span></a><o:p></o:p></span></p>
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