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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>It is obvious that I have no clue what I am doing and following outdated documentation.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If anyone has any step-by-step instructions on how to get the e-mail process to work so that the approvers can just click on the Accept/Reject link within the e-mail, can you please share?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I believe the program we are using to generate the e-mails is OK (RSWUWFMLEC). I tried the other one, RBBP_NOTIFICATION_OFFAPP but get the same results. I had our security team change the e-mail address for WF-BATCH to myself in Dev just so that I could get past the e-mail failures. Not sure if it matters that every test ID in Dev has my e-mail address. That mystery step of running RBBP_OFFLINE_EVAL does nothing. The cart is not getting updated with a new status so it is as if the approval process did not work.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-family:"Lucida Handwriting";color:#1F497D'>Monique Stephens<o:p></o:p></span></b></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Baunach, Natasha R<br><b>Sent:</b> Wednesday, September 12, 2012 4:09 PM<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> RE: SRM Offline approvals<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Your class name maybe correct because you are on 7.0 and we are still on 5.0. If you have this config already, then items were most likely processed synchronously. I cannot recall if/what other config we did since it was soooo long ago. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I re-read this thread again and you mentioned that you’re using RSWUWFMLEC to generate emails. I know we used to use this in EBP 3.0, but in SRM 5.0, we are using RBBP_NOTIFICATION_OFFAPP. Maybe you should check to make sure that you’re using the right program to generate emails.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a> [<a href="mailto:sap-wug-bounces@mit.edu">mailto:sap-wug-bounces@mit.edu</a>] <b>On Behalf Of </b>Stephens, Monique S L<br><b>Sent:</b> Wednesday, September 12, 2012 1:52 PM<br><b>To:</b> 'SAP Workflow Users' Group'<br><b>Subject:</b> RE: SRM Offline approvals<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Interesting. I checked SO50 and have the following:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><img border=0 width=772 height=87 id="Picture_x0020_3" src="cid:image001.png@01CD95A9.F6C37A30"><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I’m guessing some changes need to be made so that the other program is no longer necessary. Any drawbacks to changing it?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-family:"Lucida Handwriting";color:#1F497D'>Monique Stephens<o:p></o:p></span></b></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a> <a href="mailto:[mailto:sap-wug-bounces@mit.edu]">[mailto:sap-wug-bounces@mit.edu]</a> <b>On Behalf Of </b>Baunach, Natasha R<br><b>Sent:</b> Wednesday, September 12, 2012 3:40 PM<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> RE: SRM Offline approvals<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>We created a generic user (offline_user) and use it as receiver of email. Also, in our scenario, RBBP_OFFLINE_EVAL is no longer needed because emails are processed synchronously as they come in. This config is done in SO50 transaction. (sapsi0ci.intel.com is our alias for that system)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><img border=0 width=662 height=182 id="Picture_x0020_1" src="cid:image002.png@01CD95A9.F6C37A30"><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a> [<a href="mailto:sap-wug-bounces@mit.edu">mailto:sap-wug-bounces@mit.edu</a>] <b>On Behalf Of </b>Stephens, Monique S L<br><b>Sent:</b> Wednesday, September 12, 2012 12:41 PM<br><b>To:</b> 'SAP Workflow Users' Group'<br><b>Subject:</b> RE: SRM Offline approvals<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>In the testing, when the approver clicks on the link to accept/reject, the reply e-mail is wanting to go to WF-BATCH. The e-mail address we have in SU01 for this ID is not a valid one. What are we supposed to use without causing a real user’s inbox to explode?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-family:"Lucida Handwriting";color:#1F497D'>Monique Stephens<o:p></o:p></span></b></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Stephens, Monique S L <br><b>Sent:</b> Wednesday, September 12, 2012 11:15 AM<br><b>To:</b> 'SAP Workflow Users' Group'<br><b>Subject:</b> RE: SRM Offline approvals<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>We are using SRM 7.0. I already have the appropriate variants created. From my notes, we are running report RSWUWFMLEC to generate the e-mails. The reply e-mail is sent to WF-BATCH who has auto forwarding set up to SRM-MAIL user. In testing, I also log in as SRM-MAIL and run report RBBP_OFFLINE_EVAL (not exactly sure what this step is really supposed to do).<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-family:"Lucida Handwriting";color:#1F497D'>Monique Stephens<o:p></o:p></span></b></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a> [<a href="mailto:sap-wug-bounces@mit.edu">mailto:sap-wug-bounces@mit.edu</a>] <b>On Behalf Of </b>Prakashreddy Sabbu<br><b>Sent:</b> Wednesday, September 12, 2012 11:07 AM<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> RE: SRM Offline approvals<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-IN style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Hello Stephens,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Find my comments below. I hope it will help you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Prakash Reddy .S<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Sr. Consultant<o:p></o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a> [<a href="mailto:sap-wug-bounces@mit.edu">mailto:sap-wug-bounces@mit.edu</a>] <b>On Behalf Of </b>Stephens, Monique S L<br><b>Sent:</b> 12 September 2012 20:14<br><b>To:</b> 'WF User Group (<a href="mailto:sap-wug@mit.edu">sap-wug@mit.edu</a>)'<br><b>Subject:</b> SRM Offline approvals</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-IN><o:p> </o:p></span></p><p class=MsoNormal>Not sure if this is the correct forum to ask, but I figured I would start here.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have been using SRM since 2005. The approvers get an e-mail letting them know there are carts to approve. We disabled the links for them to approve/reject from the e-mail. But, now I would like to test with the links enabled. I have some documentation from several years ago and am not sure if the steps are still the same. I was hoping someone else in the group had some documentation as to what is required to approve via e-mail.<o:p></o:p></p><p class=MsoNormal><span style='color:#3366FF'>What is the SRM version you are using? For sending offline approval emails there is a background job, which could be scheduled in your case. I remember the program is </span><span class=st><span lang=EN-IN style='font-family:"Arial","sans-serif";color:#3366FF'>/</span></span><em><span lang=EN-IN style='font-family:"Arial","sans-serif";color:#3366FF'>SAPSRM</span></em><span class=st><span lang=EN-IN style='font-family:"Arial","sans-serif";color:#3366FF'>/OFFLINEAPPROVALSEND. </span></span><span class=st><span lang=EN-IN style='color:#3366FF'>Check the assigned variant in back ground job for this program. In the selection screen you will find a selection “Approval buttons in HTML email Available or Not Available”</span></span><span lang=EN-IN style='color:#3366FF'><o:p></o:p></span></p><p class=MsoNormal>From my documentation, the approver would get the e-mail, click on the link to accept or reject, which would then open a new e-mail to WF-BATCH. The approver would just need to click Send without changing anything on the e-mail itself. I see some possible issues with this (approvers not clicking Send or changing the e-mail) and was wondering if anything has changed over the years to make offline approval easier.<o:p></o:p></p><p class=MsoNormal><span style='color:#3366FF'>The process is still same.<o:p></o:p></span></p><p class=MsoNormal>The other issue could be that the e-mail is going to several individuals (substitutes). If one of them approves via the e-mail, what would happen if another approver clicked on the link as well?<o:p></o:p></p><p class=MsoNormal><span style='color:navy'>Once the work item is opened through email, the work item will reserve to that user. Once he approves the work item status changes to complete and even though others try to open it, will not make any effect.</span><o:p></o:p></p><p class=MsoNormal>Eventually, we would like to do something similar on the SAP side even though e-mails are not currently going out to the approvers.<span style='color:navy'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3366FF'>You mean SAP ECC? In ECC to send the workflow emails, you need to configure “extended notification” (Transaction SWNCONFIG) and have to schedule program SWN_SELSEN in background with required time period.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3366FF'><a href="http://www.saptechnical.com/Tutorials/Workflow/Notification/Index.htm">http://www.saptechnical.com/Tutorials/Workflow/Notification/Index.htm</a> <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Lucida Handwriting";color:red'>Monique Stephens<o:p></o:p></span></b></p><p class=MsoNormal>Sr. SAP Analyst<o:p></o:p></p><p class=MsoNormal>OIT-Business Solutions<o:p></o:p></p><p class=MsoNormal>Baylor College of Medicine<o:p></o:p></p><p class=MsoNormal>713-798-1349<o:p></o:p></p><p class=MsoNormal>713-798-1326 (FAX)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>