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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi Vijay, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Have you checked the Default Communication Type in the user master? It needs to be Internet Email otherwise it will send the mail to the user’s SAP Office inbox.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Jocelyn<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Vijayendra Rao (Absoft)<br><b>Sent:</b> Thursday, 22 March 2012 5:20 AM<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> RE: SENDTASKDESCRIPTION does not send email but gets executed successfully [Scanned]<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-GB style='color:#3333FF'>Hi Eddie,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#3333FF'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#3333FF'>Thanks for your reply and guidance. I have checked the container elements and In the address string there is a valid userid and the user master has a valid email address with the same domain name as configured in SWU3. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#3333FF'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#3333FF'>The workflow shows completed and the workflow log also shows everything is fine but I don’t see a email in SOST. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#3333FF'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-GB style='color:#3333FF'>Kind Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#3333FF'>Vijay<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-GB style='color:#3333FF'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Morris, Eddie<br><b>Sent:</b> 21 March 2012 17:09<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> RE: SENDTASKDESCRIPTION does not send email but gets executedsuccessfully [Scanned]<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Hi Vijay,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Please make sure that the mail is being sent to a correct user or email address. Check the work item container ADDRESSSTRINGS and see what value it contains…..if it id blank then you need to check where you are getting your recipient from.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Eddie<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a> <a href="mailto:[mailto:sap-wug-bounces@mit.edu]">[mailto:sap-wug-bounces@mit.edu]</a> <b>On Behalf Of </b>Vijayendra Rao (Absoft)<br><b>Sent:</b> 21 March 2012 11:17<br><b>To:</b> <a href="mailto:sap-wug@mit.edu">sap-wug@mit.edu</a><br><b>Subject:</b> SENDTASKDESCRIPTION does not send email but gets executed successfully [Scanned]<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>Hi,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>I’ve come across a strange situation where the SENDTASKDESCRIPTION of the object SELFITEM is not sending email. It was working earlier but it has stopped working now. We are on ECC 6.0 version and interestingly it works in QA system but does not work in Production system. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>We are using a single task which gets triggered based on an event. We don’t have a workflow as we just need an email notification. So we have one task which has got some description which is built dynamically and the expectation is that the standard functionality will send the task description as an email. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>Checked in SWU3 and the </span><span lang=EN-GB style='font-family:Wingdings'>à</span><span lang=EN-GB> Maintain Standard Domain for Internet Mail is set up correctly. Everything else seems to be fine in SWU3. Not sure why the emails are not sent out. Any idea what might be missing?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>Kind Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>Vijay<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p></div></body></html>