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Anyone know which property/setting Jocelyn is referring to? I was
not successful in finding an OSS note. <br>
<br>
Thanks,<br>
Ramki.<br>
<br>
On 12/5/11 5:40 PM, Dart, Jocelyn wrote:
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi
Sanjay, <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Also
please consult the SAP Notes ... there is a setting in table
T77S0 (one of the WFLOW settings) that automatically
prevents this problem if the agent assignment is via a rule.
<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">What
it does is leave the work item without an agent and the
administrator can then find these using transaction
SWI2_ADM1.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Jocelyn
<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> <a class="moz-txt-link-abbreviated" href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a>
[<a class="moz-txt-link-freetext" href="mailto:sap-wug-bounces@mit.edu">mailto:sap-wug-bounces@mit.edu</a>] <b>On Behalf Of </b>Rick
Bakker<br>
<b>Sent:</b> Tuesday, 6 December 2011 7:29 AM<br>
<b>To:</b> SAP Workflow Users' Group<br>
<b>Subject:</b> Re: General Task Issue<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hello,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Usually you would program the agent
determination method to return an error if it can't find an
agent.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">You should also set up the system to
automatically email the wf admin when there is a workflow
error.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">regards<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Rick Bakker<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">hanabi
technology<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">On Tue, Dec 6, 2011 at 12:25 AM, Nat 4
Govender <<a moz-do-not-send="true"
href="mailto:ngovender4@toyota.co.za">ngovender4@toyota.co.za</a>>
wrote:<o:p></o:p></p>
<p class="MsoNormal"><br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">Hi
Sanjay,</span> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">Now
my questions ...</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
1. How we can stop to broadcast the workflow to
all sap users when no user found ?</span> <br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">2.
What is the best way to handle the no user
situation for "General Task"</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
3. How we can be notified that workflow is unable
to determine the agent ?</span> <br>
<br>
<o:p></o:p></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">
Perform the agent determination prior to the dialog
step and then check if there is an agent.</span> <br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">
If there is none then it should route to your
workflow administrator to determine why no agent was found
and then fix if possible and restart the agent
determination process.</span> <br>
<br>
<br>
<br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
</span><b><span style="color:#424282"><br>
Regards</span></b><br>
Nat Govender<br>
Toyota South Africa<br>
IT - SAP Workflow<br>
Internal Ext. : 32645<br>
Direct Line : <a moz-do-not-send="true"
href="tel:%2B27%20031%20910%202645" target="_blank">+27
031 910 2645</a><br>
Fax : 086 607 0414<br>
E-mail : <a moz-do-not-send="true"
href="mailto:ngovender4@toyota.co.za" target="_blank">ngovender4@toyota.co.za</a><br>
<b><br>
If you tell the truth, you don't have to remember
anything. </b><br>
<br>
<o:p></o:p></p>
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valign="top" width="29%">
<p class="MsoNormal"><b><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">Sanjay9
P <<a moz-do-not-send="true"
href="mailto:sanjay9.p@tcs.com"
target="_blank">sanjay9.p@tcs.com</a>></span></b><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">
</span><br>
<span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">Sent
by: <a moz-do-not-send="true"
href="mailto:sap-wug-bounces@mit.edu"
target="_blank">sap-wug-bounces@mit.edu</a></span>
<o:p></o:p></p>
<p><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">2011/12/05
03:14 PM</span> <o:p></o:p></p>
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.75pt .75pt" valign="top">
<p class="MsoNormal" style="text-align:center"
align="center"><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">Please
respond to<br>
"SAP Workflow Users' Group" <<a
moz-do-not-send="true"
href="mailto:sap-wug@mit.edu"
target="_blank">sap-wug@mit.edu</a>></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
<td style="width:70.0%;padding:.75pt .75pt .75pt .75pt"
valign="top" width="70%">
<table class="MsoNormalTable" style="width:100.0%"
border="0" cellpadding="0" width="100%">
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt"
valign="top">
<p class="MsoNormal" style="text-align:right"
align="right"><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">To</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"
valign="top">
<p class="MsoNormal"><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">"SAP
Workflow Users' Group" <<a
moz-do-not-send="true"
href="mailto:sap-wug@mit.edu"
target="_blank">sap-wug@mit.edu</a>></span>
<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt"
valign="top">
<p class="MsoNormal" style="text-align:right"
align="right"><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">cc</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"
valign="top">
<p class="MsoNormal"><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">"SAP
Workflow Users' Group" <<a
moz-do-not-send="true"
href="mailto:sap-wug@mit.edu"
target="_blank">sap-wug@mit.edu</a>></span>
<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt"
valign="top">
<p class="MsoNormal" style="text-align:right"
align="right"><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">Subject</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"
valign="top">
<p class="MsoNormal"><span
style="font-size:7.5pt;font-family:"Arial","sans-serif"">General
Task Issue</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0"
cellpadding="0">
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt"
valign="top"><br>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"
valign="top"><br>
</td>
</tr>
</tbody>
</table>
</td>
<td style="padding:.75pt .75pt .75pt .75pt" valign="top"><br>
</td>
</tr>
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<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br>
<br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">Hi
Experts,</span> <br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
I am using "General Task" attribute of Task
Properties. Its working fine but it creates an
embarrassing situation in PROD.</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
If no agent found then this task is broadcasted to all
sap users which must not be. A custom method is used
to determine the responsible agents. </span><br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Now my questions ...</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
1. How we can stop to broadcast the workflow to all
sap users when no user found ?</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
2. What is the best way to handle the no user
situation for "General Task"</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
3. How we can be notified that workflow is unable to
determine the agent ?</span> <br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Probable Solution :</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
For Question 1:</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
I have changed the workflow design. If no user found
the workflow will bypass the dialog step.</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Is there any better solution ?</span> <br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
We can not make "General Forwarding Allowed" as we
need to maintained possible agents at task level.</span>
<br>
<br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
Thanks and regards,</span> <span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
SNJY</span> <br>
<span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
<br>
Sanjay Pal<br>
SAP Workflow Consultant<br>
Tata Consultancy Services<br>
Mailto: <a moz-do-not-send="true"
href="mailto:sanjay9.p@tcs.com" target="_blank">sanjay9.p@tcs.com</a><br>
Website: </span><a moz-do-not-send="true"
href="http://www.tcs.com/" target="_blank"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">http://www.tcs.com</span></a><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><br>
____________________________________________<br>
Experience certainty. IT Services<br>
Business Solutions<br>
Outsourcing<br>
____________________________________________</span> <br>
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