Dear Workflow Team,<br> I had a scenario to be built up in my existing workflow, the scenario is, my existing workflow is of 2-Levels, wherein now based on the new requirement I have to achieve the below mentioned purpose.<br>
1. When workflow triggers, it goes first to Reporting Manager (1st Level) -> then to HOD(2nd Level), but now as per new requirement, if say today the workitem comes in inbox of HOD(2nd Level), and if for next 1-day HOD is on Leave also if HOD is directly reporting to President of company, then only the workflow should be escalated to HR instead of escalating to President, otherwise no need for any escalation.<br>
<br>2. But here, the main problem is, the workitem should initially goto HOD & should get escalated only after 1-day, if HOD is on Leave only on that particular day & only if HOD is direct reporting to President, if the condition are not met than the workitem should not get escalated to HR or President.<br>
<br>3.Also there is apossibility of 1st Level & 2nd Level are both same Agents or Person, in that case I have to built a check at 1st Level also.<br><br>One thing is sure that I have to branch into 2-condition if the person is direct reporting to president than 1st Branch will execute else 2nd Branch will execute. Now whatever escalation logic I have to implement is that will be in 1st Branch.<br>
<br>Hope, I am pretty much clear in explaining my problem. Please let me know how best I can solve the problem.<br><br>Happy Weekend.<br>God Bless.<br><br>Best Regards<br>Tushar S.<br><br><br><br>