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<body lang=EN-US link=blue vlink=blue><font style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
Y</font><br> <br>
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<b>From</b>: Sue Doughty [mailto:Sue.Doughty@odfl.com]
<br><b>Sent</b>: Monday, October 03, 2011 08:19 AM<br><b>To</b>: 'SAP Workflow Users' Group' <sap-wug@mit.edu>
<br><b>Subject</b>: RE: Strange Behavior of Decision Work Item
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Hi Rick,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Thank you for your response.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>When the user goes into the transaction itself<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><img width=340 height=106 id="_x0000_i1030"
src="cid:image007.jpg@01CC81A5.1F5BAB30"><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><img width=531 height=254 id="_x0000_i1031"
src="cid:image008.jpg@01CC81A5.1F5BAB30"><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>And then backs out (like she does from the
workflow), it goes back to the screen that brought her into the transaction.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><img width=340 height=106 id="_x0000_i1032"
src="cid:image007.jpg@01CC81A5.1F5BAB30"><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Regards,</span></font><font color=blue><span
style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Sue</span></font><font color=blue><span
style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face="Times New Roman"><span
style='font-size:12.0pt;color:blue'> <o:p></o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Rick Bakker<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, October 03, 2011
8:01 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">SAP
Workflow Users' Group</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: Strange Behavior of
Decision Work Item</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hi Sue,<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>What if that same user in QAS or PRD goes into that transaction (not
via worklow) makes a change and then does Back?<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>regards<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Rick Bakker<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>hanabi technology<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Mon, Oct 3, 2011 at 10:45 PM, <st1:PersonName w:st="on">Sue Doughty</st1:PersonName>
<<a href="mailto:Sue.Doughty@odfl.com">Sue.Doughty@odfl.com</a>> wrote:<o:p></o:p></span></font></p>
<div vlink=purple link=blue>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>We are in ECC 6.0, EHP4. Any help would be greatly
appreciated. </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>I have a very simple custom workflow. It loops until the user
clicks the Complete Workflow button. </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><img border=0 width=525 height=279 id="_x0000_i1025"
src="cid:image009.jpg@01CC81A5.1F5BAB30"></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>The first button takes the user into change mode of the custom
transaction.</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><img border=0 width=803 height=449 id="_x0000_i1026"
src="cid:image010.jpg@01CC81A5.1F5BAB30"></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>When clicking the Green Arrow back in QAS or PRD, it returns to a
blank screen. In DEV, it takes the user back to the first screenshot
above, which is what should happen. Then the user can Complete the
Workflow or go back into the transaction.</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><img border=0 width=681 height=311 id="_x0000_i1027"
src="cid:image011.jpg@01CC81A5.1F5BAB30"></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>Like I said, in DEV, the workflow works perfectly, but in QAS and
PRD, the blank screen appears. The user then has to go out of the
workflow in-box and back in before executing it again to get the decision steps
again. </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>Sometimes there is a pop-up window that appears when exiting the
transaction saying that the data has changed and asking if the user wants to
save the changes. The pop-up will display in DEV, but not in QAS or
PRD. In QAS and PRD, it goes to the blank Decision screen.</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><img border=0 width=429 height=142 id="_x0000_i1028"
src="cid:image012.jpg@01CC81A5.1F5BAB30"></span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>We have created a test user in DEV that has the user’s security
that is in QAS. So, the security is the same in all three systems.</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>I feel like it must have something to do with the pop-up screen,
but don’t know why that would display in DEV, but not QAS or PRD.</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>Regards,</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><st1:PersonName
w:st="on"><font size=2 color=blue face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:blue'>Sue Doughty</span></font></st1:PersonName><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>SAP Workflow Specialist</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color=blue face="Times New Roman"><span style='font-size:12.0pt;
color:blue'> </span></font><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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