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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>I agree with Manish on item
1. My first reaction to the question was “give the user the option”.
I think the default should be updated list. Provide a user setting for manual
refresh, and something in the help that if the screen takes too long to come
up, they can try the manual refresh option.<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>On #2, I agree that most of the
time ‘comments optional’ is fine, and that seems to be
overwhelmingly the preferred position. But could it be configurable in the
workflow definition? I’ve had users request in some cases that a comment
be required for rejection. (Of course the response is that we can force the
user to enter something, but we can’t force them to enter a <i>meaningful</i>
comment). In any case the comment dialog should always be presented to the user
so that they have to make a decision that they don’t want to leave a
comment.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks for asking!<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span lang=EN style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Margaret Hilsbos</span></b><span style='font-size:8.5pt;
font-family:"Verdana","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";
color:black'>Corporate IT, <a href="http://www.dayzim.com/"><span
style='color:blue'>Day & Zimmermann</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";
color:black'>(215) 299-5630<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>This e-mail message is for the sole use of the intended
recipient(s) and may contain confidential and/or privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply e-mail and destroy all
copies of the original message.</span><span style='font-size:8.0pt;font-family:
"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:red'><br>
<br>
<br>
</span><span style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Manish
Khanna<br>
<b>Sent:</b> Monday, April 18, 2011 2:13 AM<br>
<b>To:</b> SAP Workflow Users' Group<br>
<b>Subject:</b> RE: Mobile worklfow developers need your input!<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Hi Ginger,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Item 1 - Inbox Listing: I will say it depends on the state of
application.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'><span
style='mso-list:Ignore'>1)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>On <b>application launch</b> any user would expect an up-to-date
list. So a launch taking 2-4 sec to display would seem normal to the user. <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'><span
style='mso-list:Ignore'>2)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>On <b>changing focus</b>, the expectations could be mixed.<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo2'><![if !supportLists]><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:blue'><span style='mso-list:Ignore'>a.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>For some
2-4 sec delay could be annoying; some people do expect fast response time.
There might be others who usually have less workload or may be less frequent.
For them 30min to 1 hour may not be a justified time period for a forced
refresh. So they might be ok with an indicator denoting that the list is not
up-to-date. Maybe the ‘Refresh’ button could be highlighted or
flashed (blinked). This would make onus to refresh lie with the user. <o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo2'><![if !supportLists]><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:blue'><span style='mso-list:Ignore'>b.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>Going a
step further on the flexibility, if feasible, an application setting could
provide the control to the user - they may choose between forced or a manual
refresh option.<o:p></o:p></span></p>
<p class=MsoListParagraph><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Item 2 - Optional comments for rejection seems to be fine.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Thanks<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Manish<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu]
<b>On Behalf Of </b>Gatling, Ginger<br>
<b>Sent:</b> Saturday, April 16, 2011 2:56 AM<br>
<b>To:</b> sap-wug@mit.edu<br>
<b>Subject:</b> Mobile worklfow developers need your input!<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'>Hello, The mobile development group
is looking at some additional ideas for workflow on mobile devices and they
have the following questions for you:<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>Item 1:<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=HU style='color:#1F497D'>If
you have to choose only one, what would be more important for you in case of a
mobile application for approvals when you launch the application or bring it
back from background after half an hour:<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l2 level1 lfo4'><![if !supportLists]><span lang=HU style='color:#1F497D'><span
style='mso-list:Ignore'>A)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=HU style='color:#1F497D'>See the list
of work items as fast as possible, so you can immediately try to start working
even if some of the items might be out-of-date and there is some chance that
you run into an error.<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l2 level1 lfo4'><![if !supportLists]><span lang=HU style='color:#1F497D'><span
style='mso-list:Ignore'>B)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=HU style='color:#1F497D'>See an
up-to-date list of work items and wait a bit more (2-4 seconds) for it.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.75in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.75in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'>Item 2:<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>For user decisions in the inbox,
like approvals, the question is around rejections. The plan is to not
require comments – but there will be an option to approve/reject.
After selecting reject (for example) the user will be able to reject or add
comments (or cancel). The question is: Is it OK to not force comments on
reject, but to make it optional only? <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'>So – please let us know what
you think!<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>Thanks!<br>
Ginger ( you can also reach me direct at <a href="mailto:ginger.gatling@sap.com">ginger.gatling@sap.com</a>)
<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.75in'><o:p> </o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in'><o:p> </o:p></p>
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