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</o:shapelayout></xml><![endif]--></head><body lang=NL link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Andy,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Is it not possible to refer to the object structure in OM from BPM?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>andy.m.catherall@kraftfoods.com<br><b>Sent:</b> vrijdag 25 februari 2011 19:15<br><b>To:</b> sap-wug@mit.edu<br><b>Subject:</b> BPM: Agent determination/maintenance best practice<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>All<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>In working with the BPX type individuals who are designing our BPM processes in their Pools & Swim-lanes, they of course define steps in the flow as being the responsibility of a “Role”.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>At the high level, this makes sense. To extend the classic “Leave request/approval” scenario, we would have <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN-GB style='color:#1F497D'><span style='mso-list:Ignore'>a)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-GB style='color:#1F497D'>The initiator – the employee<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN-GB style='color:#1F497D'><span style='mso-list:Ignore'>b)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-GB style='color:#1F497D'>The approver - the manager<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>This works when describing the process to the business, but is insufficient when it comes to actually building the BPM workflow. We also need to include the logic to describe <i>which</i> specific manager it should go to, for the given initiating employee.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>This means that, at development time, tying the step to the UME Role is inappropriate and insufficient. If we had one role for “Vacation approver”, the work item would be delivered to the inbox of far too many managers in the firm.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>It is clear that we need a more detailed level of granularity, but it is not one we can deliver at the security layer. We could not justify a different, unique, role for each manager. It would provide no security benefit and would be impossible to administer. How would you ensure that you had linked certain employees to the appropriate manager at run time, rather than at design time?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>However in the BPM world, there seem to be limited alternatives.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo4'><![if !supportLists]><span lang=EN-GB style='color:#1F497D'><span style='mso-list:Ignore'>a)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-GB style='color:#1F497D'>There’s no Org Structure to refer to.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo4'><![if !supportLists]><span lang=EN-GB style='color:#1F497D'><span style='mso-list:Ignore'>b)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-GB style='color:#1F497D'>We could tie the step to a custom service to find the right agent. However, this adds a degree of development overhead, especially if you also are keeping in mind the future maintenance of the agents & (perhaps) the logic. <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo4'><![if !supportLists]><span lang=EN-GB style='color:#1F497D'><span style='mso-list:Ignore'>c)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-GB style='color:#1F497D'>I had hoped we could use Business Rules Management (BRM), especially as CE 7.2 provides a web-edit facility for users. However apparently, BRM 7.2 will only permit a single result at the moment. Not until CE 7.3 can a result-set be returned. Whilst a single result is appropriate in my example above, it is insufficient in my real-world case…<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Then , when it comes to the maintenance of the agent logic, we would want to ensure that it was easy to do, and in the most appropriate hands (usually, in my experience, that is not IT) so that the logic is kept promptly up-to-date with personnel changes. It seems that some maintenance screens are necessary here.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>So, how have people addressed these requirements in BPM? <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Any references or articles available?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Andy<o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=3 width="100%" align=center></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-GB style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>This email (including any attachment) is confidential and may contain privileged information and is intended for the use of the individual(s) to whom it is addressed. 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