Hi Jocelyn.<div>Hopefully this thread is not outdated yet.</div><div><br></div><div>1. Does this mean BRM is the only solution to determine work item recipient? Does this mean agent determination in BPM has less flexibility and less SAP template on determining agent i.e. SAP Workflow has built in to determine initiator's manager? </div>
<div><br></div><div>2. If BRM is the only option to determine agent, does BRM can be used in escalation management where factory calendar need to be take into account? </div><div><br></div><div>3. If there is no direct connection with organisation structure/ enterprise structure, does this mean BPM can not utilise HR evaluation path?</div>
<div><br></div><div>4. Can you elaborate forwarding/ substitution a little harder for long-running scenarios? </div><div><br></div><div>5. Does BPM has configuration such Task Profile where we can put some restriction on forward and and substitution process?</div>
<div><br></div><div>My mindset still full with SAP Workflow concept, still trying to understand what we can sell on BPM</div><div><br></div><div>Cheers.<br><br><div class="gmail_quote">On Tue, May 11, 2010 at 10:02 AM, Dart, Jocelyn <span dir="ltr"><<a href="mailto:jocelyn.dart@sap.com">jocelyn.dart@sap.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-AU" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Hi Karl, </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">At the moment these are the major approaches for agent
assignment in BPM:</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p><span style="font-size:11.0pt;color:#1F497D"><span>a)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:11.0pt;color:#1F497D">Use UME/Portal user groups/roles/user ids directly (actually groups
are really useful for identifying teams of people)</span></p>
<p><span style="font-size:11.0pt;color:#1F497D"><span>b)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:11.0pt;color:#1F497D">Calculate the agents using a BRM rule (e.g. using a decision
table) and return as a (list of ) UME/Portal user group/role/user id(s)</span></p>
<p><span style="font-size:11.0pt;color:#1F497D"><span>c)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:11.0pt;color:#1F497D">Call a web service to calculate the agents and return as a (list
of) UME/Portal user group/role/user id(s) </span></p>
<p><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">There are mapping functions pre-provided to e.g. convert a
regular unique user id to a UME/Portal user id equivalent.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">There’s no direction connection to the backend org chart… not a
big deal for finding the original agents, but means you need to think about
forwarding/substitution a little harder for long-running scenarios. </span></p><div class="im">
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Hope that helps. </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Regards,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Jocelyn </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
</div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt">From:</span></b><span lang="EN-US" style="font-size:10.0pt"> <a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a>
[mailto:<a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a>] <b>On Behalf Of </b>Karl Nietz<br>
<b>Sent:</b> Friday, 7 May 2010 4:49 PM</span></p><div class="im"><br>
<b>To:</b> <a href="mailto:sap-wug@mit.edu" target="_blank">sap-wug@mit.edu</a><br>
</div><b>Subject:</b> BPM approvals<p></p>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal"><br>
<span style="font-size:10.0pt">Hi,</span> <br>
<br>
<span style="font-size:10.0pt">Further to
Jocelyn's response below, is there any documentation or a blog that explains
how BPM actually supplants workflow for simple processess such as PO approval,
as indicated? I've checked the ES simple sample applications and the
purchase requisition approval example seems to gloss over the issue, or at
least appears to be using an underlying workflow template for steps such as
agent assignment. Or is this the whole thrust of the BPM/workflow
relationship? A chap called Kenichi has a 1hour podcast on SDN but the
screens are unreadable. Anything to get me started would be helpful.</span>
<br>
<br>
<span style="font-size:10.0pt"> Karl <br>
</span><span style="font-size:7.5pt;color:purple"><br>
----- Forwarded by Karl Nietz/AUS/CSC on 06/05/2010 01:49 PM -----</span> </p>
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<td width="13%" valign="top" style="width:13.0%;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:7.5pt;color:#5F5F5F">From:</span> </p>
</td>
<td width="86%" valign="top" style="width:86.0%;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:7.5pt">"Dart, Jocelyn"
<</span><a href="mailto:jocelyn.dart@sap.com" target="_blank"><span style="font-size:7.5pt">jocelyn.dart@sap.com</span></a><span style="font-size:7.5pt">></span> </p>
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<p class="MsoNormal"><span style="font-size:7.5pt;color:#5F5F5F">To:</span> </p>
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<td valign="top" style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:7.5pt">"SAP Workflow Users'
Group" <</span><a href="mailto:sap-wug@mit.edu" target="_blank"><span style="font-size:7.5pt">sap-wug@mit.edu</span></a><span style="font-size:7.5pt">></span> </p>
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<p class="MsoNormal"><span style="font-size:7.5pt;color:#5F5F5F">Date:</span> </p>
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<p class="MsoNormal"><span style="font-size:7.5pt">06/05/2010 01:18 PM</span> </p>
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<p class="MsoNormal"><span style="font-size:7.5pt;color:#5F5F5F">Subject:</span>
</p>
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<p class="MsoNormal"><span style="font-size:7.5pt">RE: This Group</span></p>
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<span style="font-size:10.0pt;font-family:"Courier New""><br>
<tt>Hi Mike, </tt><br>
Just adding the SAP employee perspective... and by the way I'm Product Lead for
NW BPM in ANZ Field Services this year.<br>
<br>
I agree currently NW BPM and Workflow should be considered as complementary.
Mainly due to existing business content and solution maturity issues.
Also yes Workflow will not be going away anytime soon. <br>
It is however possible to use NW BPM instead of Workflow for a new site that
does not use workflow at all for scenarios that we would previously have done
in workflow (e.g. purchase order approval) - provided current
limitations/restrictions are understood and this is happening at some sites. <br>
<br>
A lot of the concepts and issues around process handling are the same.<br>
We currently have a BPM forum in SDN, so the question for this forum is: as BPM
usage grows do you want to start covering that area as well or just stick with
traditional workflow?<br>
<br>
I can't give any official details on future releases yet but I can confirm
generally that we are expecting some better integration options between
workflow and NW BPM when we get to 7.3 on both the backend and NW BPM platforms
most likely around business event management and calling of ABAP-based
applications. We also expect some sort of import for 7.3 although I
don't expect we will be translating from workflow to BPM or vice versa - more
likely import of a model from business process modelling applications. I
don't expect workflow to be further developed - although I agree BPMN is easier
to work with and enables better cross communication between business and IT. <br>
<br>
If anyone has any specific questions I'm happy to provide what information I
can. There are trial versions available on SDN if you want to have a play
with NW BPM, or try out the pre-built Simple Sample Applications on the
ESWorkplace site. <br>
<br>
Regards,<br>
Jocelyn </span></p>
</div></div></div>
</div>
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<br></blockquote></div><br></div>