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<div dir="ltr"><font face="Tahoma" color="#000000" size="2">Hi there,</font></div>
<div dir="ltr"><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><font face="tahoma" size="2">I'm currently facing an issue resolving the users for our custom responsibility rule.
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<div dir="ltr"><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><font face="tahoma" size="2">I have one responsibility record, with all four elements populated with defined values</font></div>
<div dir="ltr"><font face="tahoma" size="2">Company Code: 1254</font></div>
<div dir="ltr"><font face="tahoma" size="2">Employee Group: 01</font></div>
<div dir="ltr"><font face="tahoma" size="2">Employee Subgroup: 06</font></div>
<div dir="ltr"><font face="tahoma" size="2">Personnel Area: 1254</font></div>
<div dir="ltr"><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><font face="tahoma" size="2">The second responsibility record only has Employee Group and Sub Group defined:</font></div>
<div dir="ltr"><font face="tahoma" size="2">
<div dir="ltr"><font face="tahoma" size="2">Company Code: *</font></div>
<div dir="ltr"><font face="tahoma" size="2">Employee Group: 01</font></div>
<div dir="ltr"><font face="tahoma" size="2">Employee Subgroup: 06</font></div>
<div dir="ltr"><font face="tahoma" size="2">Personnel Area: *</font></div>
<div dir="ltr"></font><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><font face="tahoma" size="2">The problem is, when I simulate the rule or run RH_RESOLVE_RESPONSIBILITIES with test data of Employee Group= 01 and Subgroup= 06, the agents assigned to both the records are returned even when neither the company
code or personnel area equal 1254. </font></div>
<div dir="ltr"><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><font face="tahoma" size="2">I've played around with the priorities of the records but it still returns the same error.
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<div dir="ltr"><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><font face="tahoma" size="2">I'd really appreciate your advice on this one, it's probably a really simple answer.</font></div>
<div dir="ltr"><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><font face="tahoma" size="2">Many thanks,</font></div>
<div dir="ltr"><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><font face="tahoma" size="2">Carmen</font></div>
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