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<TITLE>RE: Deadline types</TITLE>
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<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">SAP workflow deadlines are designed as part of the human interaction. As such they are typically used to control when a work item is assigned to the agent and how long the item remains assigned to the agent before the control of the item returns to workflow.</FONT></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">SAP Deadline Types:</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Example: Loan Contract processing, with 14 day cooling off period(Period in which party to which loan is issued may cancel the contract without penalties)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri"> Loan Contract must be processed within 30 days from contract being signed, or new contract must be issued and the process restarted.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Requested Start</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">+ 14 days from workflow start</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Result: workflow is not assigned to agent for processing until the deadline is reached</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Requested End “</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Deadline by which the processing of a work item should be terminated.”</FONT></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">+25 days from workflow start</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Result:</FONT></SPAN><SPAN LANG="en-au"> <FONT COLOR="#1F497D" FACE="Calibri">The work item assigned to the agent has been started (In Process) and is reserved by a single agent. The work item will remain with</FONT></SPAN><SPAN LANG="en-au"> <FONT COLOR="#1F497D" FACE="Calibri">the agent until the requested end</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> has expired</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri">, or the agent released the work item</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> back to all agents</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri">. Once expired control returns to workflow.</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> </FONT></SPAN><SPAN LANG="en-au"> </SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Latest Start “</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Latest date or time for the recipients of a work item to have started processing it.”</FONT></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">+20 days from workflow start.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Result:</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> The work item has been assigned to the agent</FONT></SPAN><SPAN LANG="en-au"> <FONT COLOR="#1F497D" FACE="Calibri">in an unstarted state</FONT></SPAN><SPAN LANG="en-au"> <FONT COLOR="#1F497D" FACE="Calibri">from the requested start and will remain assigned until the deadline</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> for the latest start has expired. Once expired control returns to workflow</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri">.</FONT></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Latest End “</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Point in time for the latest end of processing of a work item.”</FONT></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">+30 days from workflow start</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Result:</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> The work item has not been completed by the deadline, regardless of</FONT></SPAN><SPAN LANG="en-au"> <FONT COLOR="#1F497D" FACE="Calibri">the</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> processing state or who it has been assigned too.</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> This is usually used to stop the workflow</FONT></SPAN><SPAN LANG="en-au"> <FONT COLOR="#1F497D" FACE="Calibri">and notify</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> responsible people.</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> </FONT></SPAN><SPAN LANG="en-au"> </SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"></FONT></SPAN><SPAN LANG="en-au"> </SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri">Both Requested End and Latest Start are</FONT></SPAN><SPAN LANG="en-au"> <FONT COLOR="#1F497D" FACE="Calibri">usually set in a loop where</FONT></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri"> reminders are sent and the deadline incremented. IE send reminder, increment reminder by 1 day, return work item to agents.</FONT></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">For further help refer to</FONT></SPAN><SPAN LANG="en-au"> </SPAN><A HREF="http://help.sap.com/saphelp_47x200/helpdata/en/a6/9bacab5f2c11d194a40000e82dec10/frameset.htm"><SPAN LANG="en-au"><U><FONT COLOR="#0000FF" FACE="Calibri">http://help.sap.com/saphelp_47x200/helpdata/en/a6/9bacab5f2c11d194a40000e82dec10/frameset.htm</FONT></U></SPAN><SPAN LANG="en-au"></SPAN></A><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT COLOR="#1F497D" FACE="Calibri">Hope this helps to clear up any confusion.</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">Regards</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-au"><FONT FACE="Calibri">David Cooper</FONT></SPAN></P>
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