<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;"><DIV><BR>Hi</DIV>
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<DIV>Very Strange behaviour. Is this issue happening regularly or to all the workitems. I think it seems that there was some problem with the system which caused the system to refresh. I will ask you to check for the fresh instances. This cannot happen on a regular basis. Yes you need to may be find a turnaround on the workitems that was misrouted. I hope you are taking into account substitution also which sometimes makes us feel agent assignment is not wrong.<BR>Thanks<BR><BR>Arghadip Kar<BR><BR>SAP Workflow Expert<BR><BR>IBM INDIA<BR><BR></DIV>
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