<div dir="ltr"><div>Hello Sue,</div>
<div> </div>
<div>I am working on SAP ECC 6.0 & I am not able to see any such option in Personal Workflow settings. So this means it is already taken care by SAP in newer version.</div>
<div> </div>
<div>Any other inputs are most welcome.</div>
<div> </div>
<div> </div>
<div class="gmail_quote">On Mon, Oct 12, 2009 at 7:15 PM, Sue Doughty <span dir="ltr"><<a href="mailto:Sue.Doughty@odfl.com">Sue.Doughty@odfl.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div lang="EN-US" vlink="purple" link="blue">
<div>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I had the same issue when I was first trying to get substitution to work. I could not see the items in the substitute’s in-box.</span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I found that I had to check the “Also display work items of adopted substitutions” in the Personal Workflow settings of the users. When this is not checked, I could not see the adopted substitutions.</span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><img height="473" src="cid:image001.jpg@01CA4B35.A2E27360" width="370"></span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<div>
<p class="MsoNormal"><font face="Arial" color="black" size="2"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Regards,</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p class="MsoNormal"><em><b><i><font face="Monotype Corsiva" color="green" size="5"><span style="FONT-WEIGHT: bold; FONT-SIZE: 18pt; COLOR: green; FONT-FAMILY: 'Monotype Corsiva'">Sue T. Doughty</span></font></i></b></em><font color="navy"><span style="COLOR: navy"></span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">SAP Workflow Specialist</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">Old Dominion Freight Line, Inc.</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">500 Old Dominion Way</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">Thomasville</span></font><font face="Arial" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">, NC 27360</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">Phone: (336) 822-5189</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">Toll Free (800 ) 432-6335, ext. 5189</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="1"><span style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">Email: <a href="mailto:sue.doughty@odfl.com" target="_blank"><font face="Times New Roman"><span style="FONT-FAMILY: 'Times New Roman'">sue.doughty@odfl.com</span></font></a></span></font></p>
</div>
<div>
<div class="MsoNormal" style="TEXT-ALIGN: center" align="center"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">
<hr align="center" width="100%" size="2">
</span></font></div>
<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a> [mailto:<a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a>] <b><span style="FONT-WEIGHT: bold">On Behalf Of </span></b>Keohan, Susan - 1140 - MITLL<br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Sunday, October 11, 2009 11:25 PM
<div class="im"><br><b><span style="FONT-WEIGHT: bold">To:</span></b> SAP Workflow Users' Group<br></div><b><span style="FONT-WEIGHT: bold">Subject:</span></b> RE: Query/Clarification Regarding "Personal Substitution"</span></font>
<p></p></p></div>
<div>
<div></div>
<div class="h5">
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hi Shaurya,</span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">If the personal substitutes are checked as ‘active’,then workitems are also delivered to the substitute and you should be able to see them via SWi5. Otherwise, the substitute is not actually a possible agent of the workitem until they adopt the substitution – so you won’t see it in SWI5. At the point where a non-active substitute begins execution of a workitem – they are then stored as an agent in the workflow logs.</span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Are the subs in QA marked as Active and the ones in Dev not checked? This would explain the discrepancy between your systems.</span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hope this helps,</span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Sue</span></font></p>
<div>
<div class="MsoNormal" style="TEXT-ALIGN: center" align="center"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">
<hr align="center" width="100%" size="2">
</span></font></div>
<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a> [mailto:<a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a>] <b><span style="FONT-WEIGHT: bold">On Behalf Of </span></b>Shaurya Jain<br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Sunday, October 11, 2009 12:25 AM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> SAP Workflow Users' Group<br><b><span style="FONT-WEIGHT: bold">Subject:</span></b> Query/Clarification Regarding "Personal Substitution"</span></font></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Dear Experts,</span></font></p></div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Recently, I came across a scenario in which I was surprised to know that the personal substitute of a user was receiving the work items in his SAP Inbox but I couldn't see that in the substitute's workload analysis (SWI5). Above all, I could not see that user (substitute) as agent at task level in workflow log too. The personal substitutes are maintained using Transaction RMPS_SET_SUBSTITUTE.</span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Can anyone please explain me this scenario? Is it something related with the way substitution is maintained or something else? Because I have tested the same scenario in our Quality system & found that I can see the workitem in substitute's workload as well as at task level the substitute was one of the agent. Also in all my previous encounters with substitution cases I was able to track the workitem in substitute's inbox & workflow log too.</span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">If this is SAP functionality then is there any way that a Workflow administrator can trace that workitem & check if substitute is receiving the workitem or not?<br clear="all">
</span></font></p></div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Waiting for your inputs eagerly.</span></font></p></div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">-- <br>Regards,<br>Shaurya Jain</span></font></p></div></div></div></div></div><br>_______________________________________________<br>
SAP-WUG mailing list<br><a href="mailto:SAP-WUG@mit.edu">SAP-WUG@mit.edu</a><br><a href="http://mailman.mit.edu/mailman/listinfo/sap-wug" target="_blank">http://mailman.mit.edu/mailman/listinfo/sap-wug</a><br><br></blockquote>
</div><br><br clear="all">
<div></div><br>-- <br>Regards,<br>Shaurya Jain<br></div>