<div dir="ltr"><div>Dear Experts,</div>
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<div>Recently, I came across a scenario in which I was surprised to know that the personal substitute of a user was receiving the work items in his SAP Inbox but I couldn't see that in the substitute's workload analysis (SWI5). Above all, I could not see that user (substitute) as agent at task level in workflow log too. The personal substitutes are maintained using Transaction RMPS_SET_SUBSTITUTE.</div>
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<div>Can anyone please explain me this scenario? Is it something related with the way substitution is maintained or something else? Because I have tested the same scenario in our Quality system & found that I can see the workitem in substitute's workload as well as at task level the substitute was one of the agent. Also in all my previous encounters with substitution cases I was able to track the workitem in substitute's inbox & workflow log too.</div>
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<div>If this is SAP functionality then is there any way that a Workflow administrator can trace that workitem & check if substitute is receiving the workitem or not?<br clear="all"></div>
<div>Waiting for your inputs eagerly.</div>
<div></div>-- <br>Regards,<br>Shaurya Jain<br></div>