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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Shaurya,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>If the personal substitutes are checked as
‘active’,then workitems are also delivered to the substitute and
you should be able to see them via SWi5. Otherwise, the substitute is not
actually a possible agent of the workitem until they adopt the substitution –
so you won’t see it in SWI5. At the point where a non-active substitute
begins execution of a workitem – they are then stored as an agent in the
workflow logs.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Are the subs in QA marked as Active and
the ones in Dev not checked? This would explain the discrepancy between your
systems.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hope this helps,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Sue<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Shaurya Jain<br>
<b><span style='font-weight:bold'>Sent:</span></b> Sunday, October 11, 2009
12:25 AM<br>
<b><span style='font-weight:bold'>To:</span></b> SAP Workflow Users' Group<br>
<b><span style='font-weight:bold'>Subject:</span></b> Query/Clarification
Regarding "Personal Substitution"</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Dear Experts,<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Recently, I came across a scenario in which I was surprised to know
that the personal substitute of a user was receiving the work items in his SAP
Inbox but I couldn't see that in the substitute's workload analysis (SWI5).
Above all, I could not see that user (substitute) as agent at task level in
workflow log too. The personal substitutes are maintained using Transaction
RMPS_SET_SUBSTITUTE.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Can anyone please explain me this scenario? Is it something related
with the way substitution is maintained or something else? Because I have
tested the same scenario in our Quality system & found that I can see the
workitem in substitute's workload as well as at task level the substitute was
one of the agent. Also in all my previous encounters with substitution
cases I was able to track the workitem in substitute's inbox &
workflow log too.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>If this is SAP functionality then is there any way that a Workflow
administrator can trace that workitem & check if substitute is receiving
the workitem or not?<br clear=all>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Waiting for your inputs eagerly.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>-- <br>
Regards,<br>
Shaurya Jain<o:p></o:p></span></font></p>
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