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<h4><b><font size=2 face="Times New Roman"><span style='font-size:11.0pt'>Although
Mike Pokraka has marked this FAQ as obsolete, that’s not entirely true. This
is an excellent starting place, particularly the section:<o:p></o:p></span></font></b></h4>
<h4><b><font size=2 face="Times New Roman"><span style='font-size:11.0pt'><a
href="https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/2012">https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/2012</a><o:p></o:p></span></font></b></h4>
<h4><b><font size=2 face="Times New Roman"><span style='font-size:11.0pt'><o:p> </o:p></span></font></b></h4>
<h4><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>1.5.
Why is nobody answering my question?<o:p></o:p></span></font></b></h4>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>This may be for a variety of reasons. Firstly, never assume that you
are entitled to an answer. Remember this is a community forum; the people on
the list have jobs just like you and respond voluntarily. Perhaps nobody knows
the answer.<br>
The following are a few tips on posting effective questions with a better
chance of getting a response: <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Use a good subject line.</span></font></b></strong>
The subject header is your golden opportunity to attract qualified experts'
attention in around 50 characters or fewer. Don't waste it on babble like
"Workflow question". As we all have busy jobs, often we just skim
through the list headings and read those that interest us. Also, DO NOT reply
to an unrelated post to ask a different question. This confuses those reading
the thread and you may lose people that would be interested in your question.
Always start a new topic with a new mail.<br>
Bad subject: Urgent problem with workflow<br>
Good subject: Error after transport: "Inconsistent workflow
definition"<br>
<br>
<strong><b><font face="Times New Roman">Try to find the answer first</font></b></strong>.
There are tons of resources out there, show that you have tried to find the
answer. A question that shows that the person is willing to try and help
themselves is more likely to be answered than one which simply demands information.
Tell us what you have tried to solve the problem yourself - often we can learn
from that too!<br>
<br>
<strong><b><font face="Times New Roman">Provide enough information.</font></b></strong>
For starters, please tell us which version and type of system you're working on
- e.g. SAP R/3 4.6C or SRM 4.0 (EBP 5.0). If your question is regarding an
error, include the message. If it is a request for info, please be specific.
Questions such as "How do I administer workflow" are vague, tell us
exactly what you want to know - "I'm the administrator, how do I forward
work items to another agent?". If it's a big query, rather break it down
into separate questions.<br>
<br>
<strong><b><font face="Times New Roman">Re-read your query</font></b></strong>
before sending it to the list. Put yourself in a reader's position - does the
question make sense? Can I understand the problem? Is this enough information
to be able to answer the problem? <br>
This is a very valuable technique, because many questions end up answering
themselves when you read them carefully. It also leads to better questions.
Many list readers like good questions, especially if they are thought-provoking
and thus help all of us understand things better. This is one of the main
reasons many experienced consultants read SDN forums or the list regularly.<br>
<br>
Lastly, it's also nice to <strong><b><font face="Times New Roman">follow up
with a brief update</font></b></strong> if you have found the solution. People
may try to help not because they know the answer, but because they are
interested in solving the same problem; or people may just encounter the same
issue in the future and be searching the archives. It's a good way of giving
back to the community, irrespective of whether you are a beginner or an expert.<o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'>I heartily recommend bookmarking this blog, or at least reading it
through once or twice to make sure you understand the content. It is a great
place to start, and can also eliminate potential conflicts between forum users.
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'>Kind regards,<br>
Sue<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>----</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>Susan R. Keohan</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>SAP Workflow Specialist</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:City w:st="on"><st1:place w:st="on"><font size=2
face="Times New Roman"><span style='font-size:10.0pt'>Enterprise</span></font></st1:place></st1:City><font
size=2><span style='font-size:10.0pt'> Applications</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>Information Services Department</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>MIT <st1:City w:st="on"><st1:place w:st="on">Lincoln</st1:place></st1:City>
Laboratory</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:Street w:st="on"><st1:address w:st="on"><font size=2
face="Times New Roman"><span style='font-size:10.0pt'>244 Wood Street</span></font></st1:address></st1:Street><font
size=2><span style='font-size:10.0pt'>, LI-200</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
face="Times New Roman"><span style='font-size:10.0pt'>Lexington</span></font></st1:City><font
size=2><span style='font-size:10.0pt'>, <st1:State w:st="on">MA</st1:State></span></font></st1:place><font
size=2><span style='font-size:10.0pt'>. 02420</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>781-981-3561</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>keohan@LL.MIT.EDU</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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