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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>Tony,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>If nothing has changed with the server names that would be
entered in WF_EXTSRV or WF_HANDCUST, then the only thing I can think of is has
the logon password in the SICF WSHANDLER (Logon Data tab) expired and been
changed to another password in production? If so, you would have to enter
the new password in SICF.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;color:black'>Regards,</span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><em><b><i><font size=5 color=green face="Monotype Corsiva"><span
style='font-size:18.0pt;font-family:"Monotype Corsiva";color:green;font-weight:
bold'>Sue T. Doughty</span></font></i></b></em><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
7.5pt;color:navy'>SAP Workflow Specialist</span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
7.5pt;color:navy'>Old Dominion Freight Line, Inc.</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:Street w:st="on"><st1:address w:st="on"><font size=1
color=navy face=Arial><span style='font-size:7.5pt;color:navy'>500 Old
Dominion Way</span></font></st1:address></st1:Street><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=1
color=navy face=Arial><span style='font-size:7.5pt;color:navy'>Thomasville</span></font></st1:City><font
size=1 color=navy><span style='font-size:7.5pt;color:navy'>, <st1:State w:st="on">NC</st1:State>
<st1:PostalCode w:st="on">27360</st1:PostalCode></span></font></st1:place><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
7.5pt;color:navy'>Phone: (336) 822-5189</span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
7.5pt;color:navy'>Toll Free (800 ) 432-6335, ext. 5189</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
7.5pt;color:navy'>Email: <a href="mailto:sue.doughty@odfl.com">sue.doughty@odfl.com</a></span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font face=Tahoma><span
style='font-family:Tahoma'> sap-wug-bounces@mit.edu
[mailto:sap-wug-bounces@mit.edu] <b><span style='font-weight:bold'>On Behalf Of
</span></b>Tony Rosenthal<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, November 10, 2008
9:23 AM<br>
<b><span style='font-weight:bold'>To:</span></b> sap-wug@mit.edu<br>
<b><span style='font-weight:bold'>Subject:</span></b> Troubleshooting
webservices in workflow</span></font><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman"'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>We have a webservice task that has started to fail in the Live system.
What tips do you have to trouble shoot this?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>Some info on our problem:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>We are calling an external webservice in background and passing 2 text
parameters<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>We are using the PROCESSBATCH method of BOR object WEBSERVICE. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>The task can be run to completion via SWI2_DIAG if done so by a
particular user with SAP_ALL, but not if done by another with the same profile
– this will error. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>The WSHANDLER node in SICF is active and when testing via SICF is OK<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>THE WF_HANDCUST and WF_EXTSERV settings are unchanged since it was
working<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>The external webservice is running fine and can be called outside of
SAP with no problems<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>The error we are getting is “Error starting webservice” and
“Method PROCESSBATCH of WEBSERVICE cannot be executed”<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>The same workflow and webservice can be called fine from the Dev and QA
boxes<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>All off this leads me to think that it is somehow user related –
does the user get appended to the url of the webservice? – or is an issue
with the HTTP connection. However in both of these circumstances I am not sure
the best methods or transactions for determining the problem.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>Any help appreciated…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'>Tony<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><b><font size=1 color=gray
face=Tahoma><span lang=EN-GB style='font-size:9.0pt;font-family:Tahoma;
color:gray;font-weight:bold'>Tony Rosenthal</span></font></b></st1:PersonName><font
color=navy><span lang=EN-GB style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=gray face=Tahoma><span lang=EN-GB
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