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Hi WUG,<BR>
A task is defined as general task and any user can execute it.<BR>
This task is included ina wrokflow and the rule selects the agentns and sends the work item to 4 agents.<BR>
<BR>
IS there any std SAP report in workflow that can give me the task and the current agent, so that I can follow up with agents to get the task completed..<BR>
<BR>
I agree that deadline monitering and other designs are possible. But now we have no time to modify the design.<BR>
<BR>
The actual pain is a manager has send 52 work items to different agents average 4.<BR>
He is not in a position to find out who needs to execute what work item?<BR>
<BR>
I appreciate your inputs...<BR>
<BR>
regards<BR>
SRamanan<BR><br /><hr />Climb to the top of the charts! Play the word scramble challenge with star power. <a href='http://club.live.com/star_shuffle.aspx?icid=starshuffle_wlmailtextlink_jan' target='_new'>Play now!</a></body>
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