Hello group!<BR>
<BR>
I have got a "cinderella effect" like situatie.<BR>
<BR>
For the configuration of ERMS in SAP CRM there needs to be done some agent assignment: setting a workflow model to general task. You can use transaction <SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">CRM_ERMS_WF_CUST. </SPAN>There, you can click on "Assign agents" and you should see the taskgroup (TG 66100001) and the assigned workflow (WS 00200001). Only in my case, the workflow is not shown.<BR>
<BR>
If I go to the taskgroup via transaction PFTC, on the tab "Workflow", the workflow is show, but if I go to menu "Extra - Agent assignment - Maintain", the workflow is NOT assigned to the taskgroup.<BR>
<BR>
If I go to the workflow in PFTC, and then go to the agent assignment, the taskgroup IS visible!<BR>
<BR>
What is going wrong here?<BR>
<BR>
The point is that the functionality is still not working, although I set the workflow to general task in PFTC, it apparently has to be done via <SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">CRM_ERMS_WF_CUST.</SPAN><BR>
<BR>
Robert<BR>
<BR>
BergTop ICT <BR>
Tel. +31 (0) 6 46 39 36 49 <BR>
Email: robert@bergtop-ict.nl <BR>
Website: www.bergtop-ict.nl <BR>
LinkedIn: www.linkedin.com/in/robertvdberg <BR>
<BR>
<B>On Fri, 29 Feb 2008 15:23 , Sample, Rick <Rick.Sample@gbe.com> sent:<BR>
<BR>
</B>
<BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #5167c6 2px solid; MARGIN-RIGHT: 0px">Sheldon, <BR>
<BR>
And Sue, correct me if I miss state anything. <BR>
<BR>
The original issue (before creating test flow,task,method) <BR>
<BR>
When the Task completes, for even a simple literal 'F' set in container, <BR>
<BR>
it is setting the Task container value but NOT the WF container. <BR>
<BR>
The kicker is when she executes with sending the value 'T', it sets the <BR>
Task AND WF container <BR>
after the task completes. <BR>
<BR>
So, all MUST be set correctly in bindings, data type, etc. Otherwise, <BR>
the value 'T' would not be passed back to and set the WF container. <BR>
<BR>
At this point, we are just evaluating what is getting set (or not set) <BR>
from the completion of the task and binding back to the WF Template. <BR>
<BR>
I created the same type scenario on both 4.6c and ECC6 and works for me. <BR>
<BR>
<BR>
Rick Sample <BR>
SAP Business Workflow Developer <BR>
Graybar, Inc. <BR>
<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
-----Original Message----- <BR>
From: <A href="javascript:parent.opencompose('sap-wug-bounces@mit.edu','','','')">sap-wug-bounces@mit.edu</A> [<A href="javascript:parent.opencompose('<a href=" javascript:parent.opencompose(?sap-wug-bounces@mit.edu?,??,??,??)?>sap-wug-bounces@mit.edu</A>','','','')"><A href="javascript:parent.opencompose('sap-wug-bounces@mit.edu','','','')">sap-wug-bounces@mit.edu</A></A>] On Behalf <BR>
Of Sheldon Oxenberg <BR>
Sent: Friday, February 29, 2008 1:53 PM <BR>
To: SAP Workflow Users' Group <BR>
Subject: RE: Results Processing step not working in Workflow <BR>
<BR>
Hi Sue, <BR>
<BR>
1. If you are just trying to send a 'T' or 'F' to the next step of the <BR>
workflow, then you do not need a Condition Step. You only need to <BR>
Configure the next step of the workflow to receive the 'T' or 'F' <BR>
element <BR>
in the binding. <BR>
<BR>
2. If you want the workflow to have two different routes, one for 'T' <BR>
and <BR>
one for 'F', then you only need a simple Condition Step with the <BR>
condition <BR>
logic checking for one of the values (e.g. 'T'), and with the Outcomes <BR>
True <BR>
and False providing the two different workflow routes. <BR>
<BR>
Then try this to define your Condition - When you Create the new <BR>
Condition <BR>
Logic, try defining the Constant (e.g. 'T') as Expression 2 by clicking <BR>
on <BR>
the drop-down arrow at the far right of the Constant entry box, clicking <BR>
Enter on the Information box "The system cannot display possible entries <BR>
here", enter your Constant (e.g. T) and click Enter, then hit Enter, so <BR>
Expression 2 contains T. <BR>
<BR>
3. If you are using the Multiple Condition Step, then you will have at <BR>
least three different routes, one for 'T', one for 'F', and the Other <BR>
values default. <BR>
<BR>
Then try this to define your Condition - When you define the Comparison <BR>
values Constant (e.g. 'T', 'F') as Val., try clicking on the drop-down <BR>
arrow at the far right of the Val. entry box, double-clicking on <BR>
Constant/fixed value, clicking Enter on the Information box "The system <BR>
cannot display possible entries here", enter your Constant (e.g. T) and <BR>
click Enter, so Val. contains T. Then enter an Outcome name for each <BR>
Val. <BR>
and enter an Outcome name for Other values. <BR>
<BR>
Note1: If you do not enter Constants using the drop-down steps, <BR>
sometimes <BR>
the routing does not work. <BR>
Note2: Also be sure that your workflow container element definition for <BR>
ImageFound is only defined as 1 Character in length. Otherwise you may <BR>
get <BR>
into problems with leading or trailing spaces when filling the element <BR>
and <BR>
when workflow is reading the element. <BR>
<BR>
Regards, <BR>
Sheldon C. Oxenberg <BR>
<BR>
Computer Sciences Corporation <BR>
Registered Office: 2100 East Grand Avenue, El Segundo California 90245, <BR>
USA <BR>
Registered in USA No: C-489-59 <BR>
<BR>
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<BR>
<BR>
<BR>
<BR>
<BR>
"Sue Doughty" <BR>
<BR>
<<A href="javascript:parent.opencompose('Sue.Doughty@odfl','','','')">Sue.Doughty@odfl</A> <BR>
<BR>
.com> <BR>
To <BR>
Sent by: "SAP Workflow Users' Group" <BR>
<BR>
sap-wug-bounces@m <<A href="javascript:parent.opencompose('sap-wug@mit.edu','','','')">sap-wug@mit.edu</A>> <BR>
<BR>
it.edu <BR>
cc <BR>
<BR>
<BR>
<BR>
Subject <BR>
02/29/2008 01:57 RE: Results Processing step not <BR>
<BR>
PM working in Workflow <BR>
<BR>
<BR>
<BR>
<BR>
<BR>
Please respond to <BR>
<BR>
"SAP Workflow <BR>
<BR>
Users' Group" <BR>
<BR>
<<A href="javascript:parent.opencompose('sap-wug@mit.edu','','','')">sap-wug@mit.edu</A>> <BR>
<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
Hi Rick, <BR>
<BR>
Thank you for your response and your help. <BR>
<BR>
It is a bare bones test workflow, only the task and then a condition <BR>
checking for T or F. <BR>
<BR>
For the Results processing, I sent you a separate email with screen <BR>
prints of what I'm talking about. Let me know if you did not get it. <BR>
<BR>
The task is set up like you detail below...SWC_SET_ELEMENT...The task <BR>
says that it is completed for the 'F', but will not go to the next step. <BR>
It will go to next step if the output from the task is 'T'. <BR>
<BR>
Nothing shows up in ST22, no events are triggered. Consistency checks <BR>
are fine. No FMs are being called...it is just reading a table. Here's <BR>
the code in the method: <BR>
<BR>
BEGIN_METHOD CHECKEMPFORA2IMAGE CHANGING CONTAINER. <BR>
<BR>
DATA: DOCTYPE(10), <BR>
IMAGEDATE LIKE SY-DATUM, <BR>
IMAGEFOUND(1). <BR>
<BR>
SWC_GET_ELEMENT CONTAINER 'DocType' DOCTYPE. <BR>
SWC_GET_ELEMENT CONTAINER 'ImageDate' IMAGEDATE. <BR>
<BR>
SELECT * FROM TOA01 <BR>
WHERE SAP_OBJECT = 'PREL' <BR>
AND OBJECT_ID = OBJECT-KEY <BR>
AND AR_OBJECT = DOCTYPE <BR>
AND AR_DATE >= IMAGEDATE. <BR>
ENDSELECT. <BR>
IF SY-SUBRC = 0. <BR>
SWC_SET_ELEMENT CONTAINER 'ImageFound' 'T'. <BR>
ELSE. <BR>
SWC_SET_ELEMENT CONTAINER 'ImageFound' 'F'. <BR>
ENDIF. <BR>
<BR>
<BR>
END_METHOD. <BR>
<BR>
<BR>
<BR>
<BR>
Regards, <BR>
Sue T. Doughty <BR>
SAP Workflow Specialist <BR>
Old Dominion Freight Line, Inc. <BR>
500 Old Dominion Way <BR>
Thomasville, NC 27360 <BR>
Phone: (336) 822-5189 <BR>
Toll Free (800 ) 432-6335, ext. 5189 <BR>
Email: <A href="javascript:parent.opencompose('sue.doughty@odfl.com','','','')">sue.doughty@odfl.com</A> <BR>
<BR>
-----Original Message----- <BR>
From: <A href="javascript:parent.opencompose('sap-wug-bounces@mit.edu','','','')">sap-wug-bounces@mit.edu</A> [<A href="javascript:parent.opencompose('<a href=" javascript:parent.opencompose(?sap-wug-bounces@mit.edu?,??,??,??)?>sap-wug-bounces@mit.edu</A>','','','')"><A href="javascript:parent.opencompose('sap-wug-bounces@mit.edu','','','')">sap-wug-bounces@mit.edu</A></A>] On Behalf <BR>
Of Sample, Rick <BR>
Sent: Friday, February 29, 2008 12:34 PM <BR>
To: SAP Workflow Users' Group <BR>
Subject: RE: Results Processing step not working in Workflow <BR>
<BR>
Hi Sue, <BR>
<BR>
More suggestions and thoughts. (Ignore if you already put it aside) <BR>
<BR>
Is this the 'bare bones' test WF you are speaking of, or <BR>
an existing Wf with other possible tasks executing in another fork, <BR>
events triggering - passing values into the WF via event listeners <BR>
(wiping out the value), etc.? <BR>
At this point, I would drop back and create the 'simplest' possible <BR>
scenario to test. Then, start adding in logic. <BR>
<BR>
I keep reading "the Result processing does not get executed in the log". <BR>
What processing? <BR>
If you have your simple test WF/Task/Method, you don't need anything but <BR>
the WF/Task/Method. <BR>
When the task completes, it will or will not set the WF container with <BR>
the values. <BR>
<BR>
You don't even need to create Export prams on your method because the <BR>
SET_ will do it. <BR>
(I know of some developers, that don't unit test their work very well, <BR>
that <BR>
never use Import/Export prams on the methods) But in this case, <BR>
don't create prams on method so we can keep it as simple as possible. <BR>
<BR>
Just have one new test Task in your new test WF. <BR>
Simple method to pass back literal 'T' or 'F' per a one line <BR>
SWC_SET_ELEMENT CONTAINER 'ImageFound' 'F'. (and same test with 'T') <BR>
If that works, start adding in the other pieces until you hit your <BR>
issue. <BR>
<BR>
Stuff to look at if this don't work: (Because I am stumped if it does <BR>
not!) <BR>
- Anything show up in st22? <BR>
- SWEL Event Trace to see what if any events are triggering for that BOR <BR>
that could be setting that WF value. <BR>
- Turn on WF Debugging / Tracing <BR>
- Run consistency check to see what if any errors that are in the <BR>
template / tasks <BR>
- Run extended Checks on FMs called from the Method <BR>
<BR>
Rick Sample <BR>
SAP Business Workflow Developer <BR>
Graybar, Inc. <BR>
<A href="javascript:parent.opencompose('rick.sample@gbe.com','','','')">rick.sample@gbe.com</A> <BR>
<BR>
-----Original Message----- <BR>
From: <A href="javascript:parent.opencompose('sap-wug-bounces@mit.edu','','','')">sap-wug-bounces@mit.edu</A> [<A href="javascript:parent.opencompose('<a href=" javascript:parent.opencompose(?sap-wug-bounces@mit.edu?,??,??,??)?>sap-wug-bounces@mit.edu</A>','','','')"><A href="javascript:parent.opencompose('sap-wug-bounces@mit.edu','','','')">sap-wug-bounces@mit.edu</A></A>] On Behalf <BR>
Of Sue Doughty <BR>
Sent: Friday, February 29, 2008 10:15 AM<BR>
To: SAP Workflow Users' Group <BR>
Subject: RE: Results Processing step not working in Workflow <BR>
<BR>
Well, something interesting. <BR>
<BR>
I created another method in the BOR and copied the code from the other <BR>
method, added the parameters and generated it. Created a new task for <BR>
the new method...set up the same way as the other task. Took out the <BR>
old task in the WF and put in the new Task. Now, when I execute it, <BR>
NEITHER the T or F will work (the Result processing does not get <BR>
executed in the log). It does not get to the next step in the workflow. <BR>
I can still see the method has the T or F in Imagefound, but it does not <BR>
get returned to the workflow (the binding from the task back to the <BR>
workflow container). <BR>
<BR>
SAP did respond back that the message has been sent to the developers <BR>
for analysis. <BR>
<BR>
Regards, <BR>
Sue T. Doughty <BR>
SAP Workflow Specialist <BR>
Old Dominion Freight Line, Inc. <BR>
500 Old Dominion Way <BR>
Thomasville, NC 27360 <BR>
Phone: (336) 822-5189 <BR>
Toll Free (800 ) 432-6335, ext. 5189 <BR>
Email: <A href="javascript:parent.opencompose('sue.doughty@odfl.com','','','')">sue.doughty@odfl.com</A> <BR>
<BR>
-----Original Message----- <BR>
From: <A href="javascript:parent.opencompose('sap-wug-bounces@mit.edu','','','')">sap-wug-bounces@mit.edu</A> [<A href="javascript:parent.opencompose('<a href=" javascript:parent.opencompose(?sap-wug-bounces@mit.edu?,??,??,??)?>sap-wug-bounces@mit.edu</A>','','','')"><A href="javascript:parent.opencompose('sap-wug-bounces@mit.edu','','','')">sap-wug-bounces@mit.edu</A></A>] On Behalf <BR>
Of Mike Pokraka <BR>
Sent: Friday, February 29, 2008 8:35 AM <BR>
To: SAP Workflow Users' Group <BR>
Subject: RE: Results Processing step not working in Workflow <BR>
<BR>
Hi Sue, <BR>
Do your values come from outside the object? If they are available in <BR>
your <BR>
object, you'd be better off using a virtual attribute here. Otherwise <BR>
there's nowt wrong with your code. <BR>
<BR>
GET_PROPERTY IMAGEEXISTS. <BR>
if object-imageexists is initial. "Only read once <BR>
select.... <BR>
if found object-imageexists = X else ' ' <BR>
endif. <BR>
swc_set_element container 'ImageExists' object-imageexists. <BR>
END_PROPERTY. <BR>
<BR>
On Fri, February 29, 2008 12:46 pm, Sue Doughty wrote: <BR>
<FONT color=red>> Hi Mike, </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> It is just a regular parameter NOT a result parameter. I tried using </FONT><BR>
<FONT color=red>> the result parameter, but got the same results. It is called </FONT><BR>
<FONT color=red>> 'ImageFound'. </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> Hi Rick, </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> I don't have a 4.6c system to reproduce it. Thank you for trying to </FONT><BR>
<FONT color=red>> help me. At this point, I don't know what else to do. I've recreated </FONT><BR>
<FONT color=red>> the method in the BOR, recreated the task, and recreated the workflow. </FONT><BR>
<FONT color=red>> I've tried using the Result parameter and tried just sending out the </FONT><BR>
<FONT color=red>> ImageFound parameter. I've tried using Y and N instead of T and F. </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> Below is the code in the method. Please remember that I'm NOT an </FONT><BR>
ABAPer <BR>
<FONT color=red>> so I only do simple code :-). There might be a better way to do this. </FONT><BR>
<FONT color=red>> I just don't know why a T would work and an F does not work :-( </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> BEGIN_METHOD CHECKEMPFORA2IMAGE CHANGING CONTAINER. </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> DATA: DOCTYPE(10), </FONT><BR>
<FONT color=red>> IMAGEDATE LIKE SY-DATUM, </FONT><BR>
<FONT color=red>> IMAGEFOUND(1). </FONT><BR>
<FONT color=red>> TABLES: TOA01. </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> SWC_GET_ELEMENT CONTAINER 'DocType' DOCTYPE. </FONT><BR>
<FONT color=red>> SWC_GET_ELEMENT CONTAINER 'ImageDate' IMAGEDATE. </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> SELECT * FROM TOA01 </FONT><BR>
<FONT color=red>> WHERE SAP_OBJECT = 'PREL' </FONT><BR>
<FONT color=red>> AND OBJECT_ID = OBJECT-KEY </FONT><BR>
<FONT color=red>> AND AR_OBJECT = DOCTYPE </FONT><BR>
<FONT color=red>> AND AR_DATE >= IMAGEDATE. </FONT><BR>
<FONT color=red>> ENDSELECT. </FONT><BR>
<FONT color=red>> IF SY-SUBRC = 0. </FONT><BR>
<FONT color=red>> IMAGEFOUND = 'T'. </FONT><BR>
<FONT color=red>> ELSE. </FONT><BR>
<FONT color=red>> IMAGEFOUND = 'F'. </FONT><BR>
<FONT color=red>> ENDIF. </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> SWC_SET_ELEMENT CONTAINER 'ImageFound' IMAGEFOUND. </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> END_METHOD. </FONT><BR>
<FONT color=red>> </FONT><BR>
<FONT color=red>> Regards, </FONT><BR>
<FONT color=red>> Sue T. Doughty </FONT><BR>
<FONT color=red>> SAP Workflow Specialist </FONT><BR>
<FONT color=red>> Old Dominion Freight Line, Inc. </FONT><BR>
<FONT color=red>> 500 Old Dominion Way </FONT><BR>
<FONT color=red>> Thomasville, NC 27360 </FONT><BR>
<FONT color=red>> Phone: (336) 822-5189 </FONT><BR>
<FONT color=red>> Toll Free (800 ) 432-6335, ext. 5189 </FONT><BR>
<FONT color=red>> Email: <A href="javascript:parent.opencompose('sue.doughty@odfl.com','','','')">sue.doughty@odfl.com</A> </FONT><BR>
<BR>
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