Hello group!<BR>
<BR>
I have got a "cinderella effect" like situatie.<BR>
<BR>
For the configuration of ERMS in SAP CRM there needs to be done some agent assignment: setting a workflow model to general task. You can use transaction <SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">CRM_ERMS_WF_CUST. </SPAN>There, you can click on "Assign agents" and you should see the taskgroup (TG 66100001) and the assigned workflow (WS 00200001). Only in my case, the workflow is not shown.<BR>
<BR>
If I go to the taskgroup via transaction PFTC, on the tab "Workflow", the workflow is show, but if I go to menu "Extra - Agent assignment - Maintain", the workflow is NOT assigned to the taskgroup.<BR>
<BR>
If I go to the workflow in PFTC, and then go to the agent assignment, the taskgroup IS visible!<BR>
<BR>
What is going wrong here?<BR>
<BR>
The point is that the functionality is still not working, although I set the workflow to general task in PFTC, it apparently has to be done via <SPAN lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">CRM_ERMS_WF_CUST.</SPAN><BR>
<BR>
Robert<BR>
<BR>
BergTop ICT <BR>
Tel. +31 (0) 6 46 39 36 49 <BR>
Email: <A href="mailto:robert@bergtop-ict.nl">robert@bergtop-ict.nl</A> <BR>
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