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<p class=MsoNormal>We have built in “latest end time“ in all the
task for the processes we have on SAP in line with the bank’s
Service level agreement(SLA). <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Generating reports on missed deadlines per user has been a
challenge. This is because the task does not pick an agent based on the rule
resolution until the task is opened or processed, so the task does not have an
agent yet.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can someone help with generating report on missed deadlines
even when the task has not been processed. SWi2_dead is not working for me <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thank you <o:p></o:p></p>
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