hey i remeber seeing a note for this long ago. please check in <a href="http://service.sap.com">service.sap.com</a><br><br>
<div><span class="gmail_quote">On 1/16/08, <b class="gmail_sendername">Fletcher Nick</b> <<a href="mailto:Nick.Fletcher@npia.pnn.police.uk">Nick.Fletcher@npia.pnn.police.uk</a>> wrote:</span>
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<p><font face="Arial" size="2">Hi there everybody,</font> </p>
<p><font face="Arial" size="2">The scenario is as follows:</font> </p>
<p><font face="Arial" size="2">I am creating an approval workflow for shopping carts in SRM. I have created an approval task by copying an existing customer approval task (which works perfectly well in the approval WF). The new task has been set to be a general task. When the approval work item is created using the new task, it appears in the SRM inbox with the green tick and red cross greyed out,
i.e. approval/rejection from this screen is not possible. When you click on the work item to see the SC in the 'Approve Purchase' screen, the 'Approved' and 'Rejected' radio buttons are open for input,
i.e. from this screen approval/rejection is possible.</font></p>
<p><font face="Arial" size="2">Question:</font> </p>
<p><font face="Arial" size="2">Can anybody tell me why these buttons are greyed out and what I should do to make them active?</font> </p>
<p><font face="Arial" size="2">Many thanks,</font> </p>
<p><font face="Arial" size="2">Nick</font> </p>
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