A couple of options<br><br>1 - Resolve the agent in a previous step so that you have it in the container to pass to 168<br>2 - Create a new rule which you pass the same data as the original which goes a step further and finds the supervisor.
<br><br>Have fun,<br>Mark<br><br><div><span class="gmail_quote">On 8/22/07, <b class="gmail_sendername">Shai Eyal</b> <<a href="mailto:shai.eyal@yahoo.com">shai.eyal@yahoo.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div style="font-family: tahoma,new york,times,serif; font-size: 10pt;"><div>Hello all,</div>
<div> </div>
<div>I have this intuitive requirement but I can't seem to solve it: </div>
<div>Workitem is created and agent assigned <strong>via rule</strong>, say position X.</div>
<div>In case latest end has reached I would like to notify the supersior of position X.</div>
<div> </div>
<div>How can I do that ? rule 168 provides the superior, however workitem container doesn't hold the assigned agents...</div>
<div> </div>
<div>Any ideas ?</div>
<div> </div>
<div>Thanks in advance,</div>
<div></div>
<div><br> </div>
<p><font color="#00007f" face="verdana, helvetica, sans-serif" size="2"><strong>Regards,<br>Shai Eyal</strong></font></p>
<p><font color="#000080" face="Verdana" size="2"><strong>SAP Logistics senior consultant<br>SAP Workflow specialist<br>Mobile: 972-52-5816633</strong></font></p><span class="ad">
<div></div></span></div><span class="ad"><br>
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