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<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2>Alon,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2>I will NOT share this with the whole group, just with those
sending me data because that is what I promised and I've already had a
couple of responses. Having been accused of defecting (deep blush) I
don't want to push my luck.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007></SPAN><SPAN
class=750434213-03082007><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2>However, I do think that a poll could be created based on
an analysis of these initial results and the poll results could be
available to everybody and would make a great ASUG wf presentation. Maybe I can
create an initial high-level (anonymous) summary that the participants would be
happy to share.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2>Best regards,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2>Alan Rickayzen</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2>SAP AG</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=750434213-03082007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
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<FONT face=Tahoma size=2><B>From:</B> sap-wug-bounces@mit.edu
[mailto:sap-wug-bounces@mit.edu] <B>On Behalf Of </B>Alon Raskin<BR><B>Sent:</B>
Mittwoch, 1. August 2007 19:40<BR><B>To:</B> SAP Workflow Users'
Group<BR><B>Subject:</B> RE: Statistics on wait times?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV id=idOWAReplyText66846 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>I would love to see those
statistics too. </FONT></DIV>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>If you can share these with
the whole group or directly to me and Alan then it would be
appreciated.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Regards,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2></FONT> </DIV></DIV>
<DIV id=idSignature53637 dir=ltr>
<DIV><FONT face=Arial color=#000000>
<DIV dir=ltr align=left><STRONG>
<DIV dir=ltr align=left><STRONG>
<DIV dir=ltr align=left><STRONG><FONT size=2>Alon Raskin</FONT></STRONG></DIV>
<DIV dir=ltr align=left><STRONG><FONT size=2>e: </FONT></STRONG><A
href="mailto:araskin@3i-consulting.com" target=_blank><STRONG><FONT
size=2>araskin@3i-consulting.com</FONT></STRONG></A></DIV>
<DIV dir=ltr align=left><FONT
size=2></FONT> </DIV></STRONG></DIV></STRONG></DIV></FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> sap-wug-bounces@mit.edu on behalf of
Rickayzen, Alan<BR><B>Sent:</B> Wed 8/1/2007 10:19<BR><B>To:</B> SAP Workflow
Users' Group<BR><B>Subject:</B> Statistics on wait times?<BR></FONT><BR></DIV>
<DIV>
<P><FONT size=2>Dear workflow experts,<BR><BR>I'm hoping to gather some
statistics on workflow performance - in<BR>particular wait times (i.e. wasted
time - time a work item spends before<BR>someone works on it).<BR>In particular
- I'm looking to see how e-mail notifications affect<BR>things.<BR><BR>Why? Duet
supports SAP Business Workflow and I'm confident we'll<BR>eventually be able to
show how much advantage there is in, say, doing<BR>offline approvals compared
with simple notifications compared with no<BR>e-mail support at
all.<BR><BR>Here's the request to workflow administrators - if you're not
one,<BR>sorry, you won't have the authorization or expertise and can
stop<BR>reading here :-)<BR><BR><BR>IMPORTANT: Don't do this today. Wait until
next week to give anyone a<BR>chance to raises concerns about risks involved
just in case there are<BR>any that my colleagues and I have
overlooked.<BR><BR><BR>------------------------------<BR><BR>To create the
statistics, you simply call transaction SWI2_DURA in a<BR>production system and
select the last-365-days interval.<BR>The task ID is TS00008267 (or equivalent)
and press F8. This does not<BR>make changes in the system - it simply reads the
data.<BR><BR>Irrespective of what mail system you use, I'm hoping to
receive<BR><BR>1. Threshold values shown by the report (10%, 50%, 90%) and the
average<BR>values (wait, process, total). Just cut and paste these from the
report<BR>results.<BR><BR>2. Whether or not you send e-mail notifications, or
even e-mail-based<BR>approvals as in SRM.<BR><BR>3. What mail client you
use.<BR><BR>4. Whether you have enhanced the standard SAP notification
capabilities<BR>(Kjetil did with great success).<BR><BR>5. Process name if
possible (e.g. shopping cart approval). I guess this<BR>is only possible if you
copied TS8267 to your own custom task for one<BR>particular process to configure
a useful task description and do proper<BR>reporting (Massive kudos for doing
this - triple-kudos for anyone doing<BR>this sort of reporting in
BI).<BR><BR>Address to return results
to:<BR>
alan.rickayzen@sap.com<BR><BR>------------------<BR><BR>I'll circulate the
statistical results (without the company or personal<BR>names) to Sue (our
workflow Goddess) and those of you generous enough<BR>with your time to
participate. Maybe we can improve the questions later<BR>for a proper web survey
for ASUG or some other event.<BR><BR>Best regards,<BR><BR>Alan
Rickayzen<BR>SAP
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