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<P><FONT SIZE=2 FACE="Trebuchet MS">Hi All,</FONT>
<BR><FONT SIZE=2 FACE="Trebuchet MS">There is a standard workflow in SAP CRM (WS14000111) - Processing incorrect contact attempts.</FONT>
<BR><FONT SIZE=2 FACE="Trebuchet MS">This is normally used in External List Management in conjunction with WS14000029 and WS14000129 but we do not use External List management here and these two workflows are not set up to work.</FONT></P>
<P><FONT SIZE=2 FACE="Trebuchet MS">WS14000111 triggers when a Marketing Outbound contact cannot be performed.</FONT>
<BR><FONT SIZE=2 FACE="Trebuchet MS">I have activated the workflow but whe I execute the marketing campaign even though I know the contact has an invalid e-mail address, the even triggered is INFORSENDSTATUSREACHED and not ERRORSENDSTATUSREACHED as I would expect.</FONT></P>
<P><FONT SIZE=2 FACE="Trebuchet MS">Has anyone ever used/set up this workflow before?</FONT>
<BR><FONT SIZE=2 FACE="Trebuchet MS">If so can you give any pointers as to what I might be doing wrong?</FONT>
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<P><FONT SIZE=2 FACE="Trebuchet MS">Tracking of e-mail campaigns can be used in CRM but I may be on the wrong path.</FONT>
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<P><FONT SIZE=2 FACE="Trebuchet MS">Regards</FONT>
<BR><FONT SIZE=2 FACE="Trebuchet MS">David</FONT>
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