<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Message</TITLE>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2800.1528" name=GENERATOR></HEAD>
<BODY>
<DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial><FONT size=2><SPAN
class=678470114-28022007>Turns out it was an SAP problem and everything now
works. There's an SAP note dated Feb 22, 2007 (<FONT face="Times New Roman"
size=3>1030569) that we applied and
tested.</FONT></SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial><FONT
face="Times New Roman" size=3><SPAN
class=678470114-28022007></SPAN></FONT></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT><FONT face=Arial size=2><SPAN
class=678470114-28022007>Now, when you go to SWI2_ADM1 (work items without
agents) and you reexecute agent rules before refreshing the buffers
(SWU_OBUF) it does NOT go to all possible agents. Instead it stays in the
list of work items without agents.</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT><FONT face=Arial size=2><SPAN
class=678470114-28022007></SPAN></FONT></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT><FONT face=Arial size=2><SPAN
class=678470114-28022007>Cheers,</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT><FONT face=Arial size=2><SPAN
class=678470114-28022007></SPAN></FONT></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT><FONT face=Arial size=2><SPAN
class=678470114-28022007>Claude</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial><FONT size=2><SPAN
class=678470114-28022007></SPAN></FONT></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial><FONT size=2><SPAN
class=678470114-28022007>__________________________________________________________________________</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial><FONT size=2><SPAN
class=678470114-28022007></SPAN></FONT></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial><FONT size=2><SPAN
class=678470114-28022007></SPAN></FONT></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial><FONT size=2><SPAN
class=678470114-28022007></SPAN>Hi, we're on 4.7, Basis
6.20.</FONT></FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial size=2>We came across the
following last week and would like someone to try it on their
system.</FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial size=2>When work items
don't have agents we see them in SWI2_ADM1. If you happen to "Re-execute
Agent Rules" without completely fixing it (i.e. not refreshing the buffers with
SWU_OBUF), then the work item goes to ALL possible agents even if the "Terminate
if rule resolution has no result" is set.</FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial size=2>Please let me know
if you get the same results or am I out to lunch.</FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial
size=2>Thanks.</FONT></SPAN></DIV>
<DIV><SPAN class=539235812-19022007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV align=left>
<DIV align=left><FONT face="Monotype Corsiva" color=#000080
size=4><STRONG>Claude Bourque</STRONG></FONT></DIV>
<DIV align=left><FONT face=Arial color=#000080 size=2><STRONG><EM>SAP
Consultant</EM></STRONG></FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Phone:
(613)782-7697</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Cell
#: (613)867-6621</FONT></DIV></DIV></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2></FONT> </DIV><pre>====================================================================================
La version française suit le texte anglais.
------------------------------------------------------------------------------------
This email may contain privileged and/or confidential information, and the Bank of
Canada does not waive any related rights. Any distribution, use, or copying of this
email or the information it contains by other than the intended recipient is
unauthorized. If you received this email in error please delete it immediately from
your system and notify the sender promptly by email that you have done so.
------------------------------------------------------------------------------------
Le présent courriel peut contenir de l'information privilégiée ou confidentielle.
La Banque du Canada ne renonce pas aux droits qui s'y rapportent. Toute diffusion,
utilisation ou copie de ce courriel ou des renseignements qu'il contient par une
personne autre que le ou les destinataires désignés est interdite. Si vous recevez
ce courriel par erreur, veuillez le supprimer immédiatement et envoyer sans délai à
l'expéditeur un message électronique pour l'aviser que vous avez éliminé de votre
ordinateur toute copie du courriel reçu.
</pre></BODY></HTML>