<div>G'day Wuggers,</div>
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<div>ECC 5.0</div>
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<div>We are using the Reevaluate Rules via version-dependant header events to handle our deadline escallations however this process doesn't seem to Replace the Workitem. This means that if a Workitem is reserved by an agent, they go off sick, the deadline kicks in, the table used in the agent expression is appended, the event raised, the agents are recalculated but the Workitem remains reserved by the original agent. This is very disappointing!
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<div>Is this how it works (or rather doesn't) or do I have an OSS issue on my hands (I can't find a suitable note). </div>
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<div>If this is how it works then I'm looking at extending the Worktiem object and including a method to call SAP_WAPI_PUT_BACK_WORKITEM which would be included in the Deadline path before the event raise for recalc. I'd be interested to know what others have done.
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<div>Any insights greatly appreciated.</div>
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<div>Have fun,</div>
<div>Mark</div>