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<body><BR >Hi,<BR>
<BR>
I need to assign about 20 roles to a task, to define the set of possible agents. I was hoping to get around this by defining a COMPOSITE role, which includes these 20 single roles.<BR>
<BR>
I had never actually tried using composite before, but I always assumed that it would work - I hoped task would 'inherit' the users assigned to each single role.<BR>
<BR>
But this turns out to be wrong - the workflow fails because the task has no possible agents! When you navigate through the Agent maintenance screen, you cannot drill down to any agents.<BR>
<BR>
Can somebody confirm / deny that composite roles CANNOT be used for agent assignment (except when the agents are directly assigned to the composite role itself)?<BR>
<BR>
thanks,<BR>
Paul<BR ><BR ><BR><br /><hr />Be one of the first to try <a href='http://ideas.live.com/programpage.aspx?versionId=5d21c51a-b161-4314-9b0e-4911fb2b2e6d' target='_new'>Windows Live Mail.</a></body>
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