<div>G'day all,</div>
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<div>Below is an extract from one of Jocelyn's posts last year recommending the use of header events with re-evaluation of agents as a way of making metric info more accurate. A wonderful idea. </div>
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<div>Can anyone comment if it's possible to use local events for this purpose. In ECC 5.0 it seems not, but this seems crazy. I think this would be a perfect use for local events.</div>
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<div>Is it necessary to define an 'updateagents' type event on each object where you want to do this? Or maybe an alternative is to create the event on the FLOWITEM object.</div>
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<div>Happy for any and all opinions.</div>
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<div>Have fun,</div>
<div>Mark</div>
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<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">But if you are on a Basis 6.20 (e.g. R/3 4.7 or above) then there's an even easier/better way:</font></span></div>
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<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">* In the basic data (look for the "hat" icon in the workflow builder) you can set up an event for the whole workflow, e.g. "updateagents" - mark it as having the effect "re-evaluate rules on active work items"
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<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">* Before your step, save the original agent into a multiline container element of type wfsyst-agent (or similar)</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">* In your step, assign the agents of your step as an expression pointing to your multiline container element</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">* When the deadline occurs, raise a deadline event, e.g. "Latest end reached" and in the deadline path, add your new agent to the multiline container element, then fire off your "update agents" event.
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<div dir="ltr" align="left"><span></span><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">Very, very effective, quite easy, and has exactly the affect you are after - plus you keep a more accurate record of the time taken to action the work item because you still have the original work item and therefore the original work item creation date/time.
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