<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7638.1">
<TITLE>Maintain Areas of Responsibility for Agent Assignment</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Hi Qhurram,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">To assign agents under responsibilities in a standard role, you need to make your changes in</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">PPOMW.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">You will need to know the name or number of the role that you wish to modify the assignment for.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Cheers,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Tom</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><B><SPAN LANG="en-au"></SPAN></B><A NAME=""><B><SPAN LANG="en-au"><FONT FACE="Arial">Tom Peou</FONT></SPAN></B></A><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><I><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Workflow & ESS Administrator</FONT></SPAN></I><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><I><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Roads & Traffic Authority</FONT></SPAN></I><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<BR>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">Hello Ayesha Khan:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">I did had the same problem, but I got the solution</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">assign tasks to the positions (HEAD OF THE DEPARTMENT)</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New"> so everybody will get the work item in SAP Inbox.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">Hope this will work for you. </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">And I appreciate if you kindly help me how to assign</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">the</FONT></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Courier New">responsibilities</FONT></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New"> and how to create</FONT></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Courier New">responsibilities</FONT></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">under</FONT></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Courier New">responsibility</FONT></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">. Thanks and appreciated. </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">My Best Regards,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">Qhurram </FONT></SPAN></P>
IMPORTANT NOTICE: This e-mail and any attachment to it are intended only
to be read or used by the named addressee. It is confidential and may contain
legally privileged information. No confidentiality or privilege is waived or
lost by any mistaken transmission to you. The RTA is not responsible for any
unauthorised alterations to this e-mail or attachment to it. Views expressed in
this message are those of the individual sender, and are not necessarily the
views of the RTA. If you receive this e-mail in error, please immediately delete
it from your system and notify the sender. You must not disclose, copy or use
any part of this e-mail if you are not the intended recipient.<BR>
</BODY>
</HTML>