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<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=593084517-21042006>Hello
Experienced Workflow Developers,</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=593084517-21042006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=593084517-21042006>Our
company recently upgraded to ECC 5.0. We have several custom workflows
including HR functions that make use of the MSS portal and our managers use the
Universal Worklist on the portal for very limited functions. Our workflows
also send emails to employee's outlook inboxes, and currently all return emails
are routed to the WF-Batch Outlook email inbox.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=593084517-21042006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=593084517-21042006>We are
now investigating the options around sending approvals to managers without
having them use the Business Workplace, and with the least amount of custom
abap programming possible. Would those of you with experience in this
area, please give me your comments and suggestions? I would be most
grateful!</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=593084517-21042006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=593084517-21042006>After
reading appendix A.2.4 (Offline Work Item Execution Via E-Mail) of <EM>Practical
Workflow for SAP </EM>and OSS Note 455140 (Configuration E-mail), it seems we
have these two "simple" options..one requires the approver to be online, one in
which the approval could be processed offline:</SPAN></FONT></DIV>
<OL>
<LI><FONT face=Arial color=#0000ff size=2><SPAN class=593084517-21042006>Send
the email with a hyperlink in the text which takes the manager directly to
their Universal Worklist Inbox on the portal. The manager
would then open and process the work item (a normal approval decision
step). </SPAN></FONT></LI>
<LI><FONT face=Arial color=#0000ff size=2><SPAN
class=593084517-21042006></SPAN></FONT><FONT face=Arial color=#0000ff
size=2><SPAN class=593084517-21042006>Send the email with two different
hyperlinks in the text... one for the approve and one for the reject.
With this scenario, we would have to create an SAP user such as WFDecision,
have the hyperlink do a send mail back to that userid in SAP with a given
subject text such as Decision, create an abap program to check the validity of
the sender's email address and complete the work item with the appropriate
response, insert that program into the Settings->Inbound Porcessing in
transaction SCOT, and have our messaging team set the mail server with a
routing rule to send any mail to WFDecision to the SAP port.... Wow ... does
anyone actually do that? Are there any "standard" SAP workflows and/or
programs that have this functionality?...or does this have to be purely
custom?</SPAN></FONT></LI></OL>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=593084517-21042006>Have I
missed any other obvious solutions that would require minimal
programming?</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=593084517-21042006>Thanks
again in advance!!</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=593084517-21042006>Sherie</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=593084517-21042006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=593084517-21042006>Sherie
Munday</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=593084517-21042006>Workflow Developer/ Anlayst</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=593084517-21042006>Air
Products & Chemicals, Inc.</SPAN></FONT></DIV>
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class=593084517-21042006></SPAN></FONT> </DIV></BODY></HTML>