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<p>Hi Andy,<br>
<br>
We also send workflows to position, however we make sure that the position has a holder and the holder has a valid SAP login, if not we generally send to superior but the superior also has to meet the criteria above.<br>
<br>
Regards<br>
<br>
Nat Govender<br>
Toyota South Africa<br>
IT - SAP Workflow Specialist<br>
Internal Ext. : 32645<br>
Direct Line : +27 031 910 2645<br>
Fax : +27 031 902 9633<br>
E-mail : ngovender4@toyota.co.za<br>
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<img src="cid:10__=CDBBFB84DFBA07818f9e8a93df9@toyota.co.za" width="16" height="16" alt="Inactive hide details for "Jeffrey Rappaport" <Jeff@business-workflow.com>">"Jeffrey Rappaport" <Jeff@business-workflow.com><br>
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<ul><b><font size="2">"Jeffrey Rappaport" <Jeff@business-workflow.com></font></b><font size="2"> </font><br>
<font size="2">Sent by: sap-wug-bounces@mit.edu</font>
<p><font size="2">2006/02/16 12:24 AM</font>
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<tr valign="top"><td width="168" bgcolor="#FFFFFF"><div align="center"><font size="2">Please respond to<br>
"SAP Workflow Users' Group" <sap-wug@mit.edu></font></div></td></tr>
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<div align="right"><font size="2">To</font></div></td><td width="100%"><img src="cid:30__=CDBBFB84DFBA07818f9e8a93df9@toyota.co.za" border="0" height="1" width="1" alt=""><br>
<font size="2">"SAP Workflow Users' Group" <sap-wug@mit.edu></font></td></tr>
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<div align="right"><font size="2">Subject</font></div></td><td width="100%"><img src="cid:30__=CDBBFB84DFBA07818f9e8a93df9@toyota.co.za" border="0" height="1" width="1" alt=""><br>
<font size="2">Re: Agent determination - best practice</font></td></tr>
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<font color="#0000FF" face="Bookman Old Style">Andy,</font><br>
<font size="4"> </font><br>
<font color="#0000FF" face="Bookman Old Style"> I think in your 1st paragraph you pretty much answered your own question. As for the 2nd, if you still use the Positions & the WI is routed to a Position that isn't currently occupied, the SWI2_ADM1 report should pick it up, of which the Admin should be checking regularly, to forward the items.</font><br>
<font size="4"><br>
Jeffrey A. Rappaport<br>
Business Workflow, LLC<br>
Voice: (732) 355-0123<br>
Fax: (509) 757-4144<br>
Email: </font><a href="mailto:Jeff@Business-Workflow.com"><u><font size="4" color="#0000FF">Jeff@Business-Workflow.com</font></u></a><font size="4"><br>
Web: </font><a href="http://www.business-workflow.com/"><u><font size="4" color="#0000FF">www.Business-Workflow.com</font></u></a><br>
<font size="4">----- Original Message ----- </font><br>
<b><font size="4">From:</font></b><font size="4"> </font><a href="mailto:abcurtis@gmail.com"><u><font size="4" color="#0000FF">Andy Curtis</font></u></a><font size="4"> </font><br>
<b><font size="4">To:</font></b><font size="4"> </font><a href="mailto:sap-wug@mit.edu"><u><font size="4" color="#0000FF">sap-wug@mit.edu</font></u></a><font size="4"> </font><br>
<b><font size="4">Sent:</font></b><font size="4"> Wednesday, February 15, 2006 3:40 PM</font><br>
<b><font size="4">Subject:</font></b><font size="4"> Agent determination - best practice</font><br>
<br>
<font size="4">Whats the best practice when creating a rule to determine agents? I have seen many times a FM that will not stop until it determines a US agent. But I think this is not so good. I think it better to deliver the Work Item to the Position (S) and allow SAP to determine the US agent. The benefit I believe is that substitutions can then be made based on Position, so HR workflows can be substituted to one person and Financial WI's to another. (I know this could be done with classifications on the tasks as well). Also if the Org structure is amended, the WI delivered to a position (S) then gets a US agent and the WI is delivered. </font><br>
<font size="4"> </font><br>
<font size="4">The case for delivering to a US agent appears to be that if the US agent cannot be determined, the Wf goes into Error status and can be dealt with by Wf Admin. But I think using SWI5 the Wf admin can pick up these WI's as well. </font><br>
<font size="4"> </font><br>
<font size="4">Anyone got a view?</font><br>
<font size="4"> </font><br>
<font size="4">Andy</font>
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