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<DIV><FONT face="Bookman Old Style" color=#0000ff size=2>Andy,</FONT></DIV>
<DIV><FONT face="Bookman Old Style" color=#0000ff size=2></FONT> </DIV>
<DIV><FONT face="Bookman Old Style" color=#0000ff size=2> I think in
your 1st paragraph you pretty much answered your own question. As for the 2nd,
if you still use the Positions & the WI is routed to a Position that
isn't currently occupied, the SWI2_ADM1 report should pick it up, of which the
Admin should be checking regularly, to forward the items.</FONT></DIV>
<DIV><BR>Jeffrey A. Rappaport<BR>Business Workflow, LLC<BR>Voice: (732)
355-0123<BR>Fax: (509) 757-4144<BR>Email: <A
href="mailto:Jeff@Business-Workflow.com">Jeff@Business-Workflow.com</A><BR>Web:
<A href="http://www.Business-Workflow.com">www.Business-Workflow.com</A></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=abcurtis@gmail.com href="mailto:abcurtis@gmail.com">Andy Curtis</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=sap-wug@mit.edu
href="mailto:sap-wug@mit.edu">sap-wug@mit.edu</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, February 15, 2006 3:40
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Agent determination - best
practice</DIV>
<DIV><BR></DIV>
<DIV>Whats the best practice when creating a rule to determine agents? I
have seen many times a FM that will not stop until it determines a US
agent. But I think this is not so good. I think it better to
deliver the Work Item to the Position (S) and allow SAP to determine the US
agent. The benefit I believe is that substitutions can then be made
based on Position, so HR workflows can be substituted to one person and
Financial WI's to another. (I know this could be done with
classifications on the tasks as well). Also if the Org structure is
amended, the WI delivered to a position (S) then gets a US agent and the
WI is delivered. </DIV>
<DIV> </DIV>
<DIV>The case for delivering to a US agent appears to be that if the US agent
cannot be determined, the Wf goes into Error status and can be dealt with by
Wf Admin. But I think using SWI5 the Wf admin can pick up these WI's as
well. </DIV>
<DIV> </DIV>
<DIV>Anyone got a view?</DIV>
<DIV> </DIV>
<DIV>Andy</DIV>
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