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<DIV dir=ltr align=left><FONT face=Tahoma color=#0000ff size=2><SPAN
class=972192213-15092005>Thank you all for your help - unfortunately, we
are still at 4.6C so we will have to go with Jeffrey's suggestion. But I
will definitely keep yours in my back pocket when we
upgrade.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Tahoma color=#0000ff size=2><SPAN
class=972192213-15092005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> sap-wug-bounces@mit.edu
[mailto:sap-wug-bounces@mit.edu] <B>On Behalf Of </B>Dart,
Jocelyn<BR><B>Sent:</B> Thursday, September 15, 2005 3:27 AM<BR><B>To:</B> SAP
Workflow Users' Group<BR><B>Subject:</B> RE: Work item sent to multiple workflow
inboxes after deadline<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2>Hi Deanna,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2>Yes Jeffrey's suggestion will work fine.
</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2>But if you are on a Basis 6.20 (e.g. R/3 4.7 or above) then
there's an even easier/better way:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2>* In the basic data (look for the "hat" icon in the
workflow builder) you can set up an event for the whole workflow, e.g.
"updateagents" - mark it as having the effect "re-evaluate rules on active work
items"</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2>* Before your step, save the original agent into a
multiline container element of type wfsyst-agent (or
similar)</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2>* In your step, assign the agents of your step as an
expression pointing to your multiline container element</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2>* When the deadline occurs, raise a deadline event, e.g.
"Latest end reached" and in the deadline path, add your new agent to the
multiline container element, then fire off your "update agents" event.
</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=598152007-15092005><FONT face=Arial
color=#0000ff size=2>Very, very effective, quite easy, and has exactly the
affect you are after - plus you keep a more accurate record of the time taken to
action the work item because you still have the original work item and therefore
the original work item creation date/time. </FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=en-us><FONT face=Arial size=1>Regards,</FONT></SPAN> <BR><SPAN
lang=en-us><B><FONT face=Arial color=#000080 size=1>Jocelyn
Dart</FONT></B></SPAN> <BR><SPAN lang=en-us><FONT face=Arial color=#808080
size=1>Senior Consultant</FONT></SPAN> <BR><SPAN lang=en-us><B><FONT face=Arial
color=#808080 size=1>SAP Australia Pty Ltd.</FONT></B></SPAN> <BR><SPAN
lang=en-us><FONT face=Arial color=#808080 size=1>Level 1/168 Walker
St.</FONT></SPAN> <BR><SPAN lang=en-us><FONT face=Arial color=#808080
size=1>North Sydney </FONT></SPAN><BR><SPAN lang=en-us><FONT face=Arial
color=#808080 size=1>NSW, 2060</FONT></SPAN> <BR><SPAN lang=en-us><FONT
face=Arial color=#808080 size=1>Australia</FONT></SPAN> <BR><SPAN
lang=en-us><FONT face=Arial color=#808080 size=1>T +61 412 390
267</FONT></SPAN> <BR><SPAN lang=en-us><FONT face=Arial color=#808080
size=1>M + 61 412 390 267</FONT></SPAN> <BR><SPAN lang=en-us><FONT
face=Arial color=#808080 size=1>E jocelyn.dart@sap.com</FONT></SPAN>
<BR><SPAN lang=en-us><FONT face=Arial color=#808080 size=1><A
href="http://www.sap.com/">http://www.sap.com</A></FONT></SPAN> </P>
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<FONT face=Tahoma size=2><B>From:</B> sap-wug-bounces@mit.edu
[mailto:sap-wug-bounces@mit.edu] <B>On Behalf Of </B>Jeff
Rappaport<BR><B>Sent:</B> Thursday, 15 September 2005 2:57 AM<BR><B>To:</B>
sap-wug@mit.edu<BR><B>Subject:</B> Re: Work item sent to multiple workflow
inboxes after deadline<BR></FONT><BR></DIV>
<DIV></DIV>
<P>Deanna,</P>
<P> You were on the right track with Option 2, but after the
DM, have a <U>New</U> work item go to the Mgr & Mgr's Boss. A question would
be does the Boss need to actually execute this item, or do they just need to be
notified? If so, you can keep the work item in the Mgr's inbox & just send a
message to the Boss. Hope that helps.</P>
<P>-- <BR>Jeffrey A. Rappaport<BR>Business Workflow, LLC<BR><A
href="http://www.Business-Workflow.com">www.Business-Workflow.com</A></P>
<P>
<P>Quoting Deanna Wong:<BR><BR>> Hi:<BR>><BR>> I hope you can
help.<BR>><BR>> We currently have a time approval workflow set-up to run
as follows:<BR>><BR>> 1. Employee submits time and the workflow sents a
work item to the<BR>> employee's manager for approval.<BR>> 2. After 3
days, the workflow removes the work item from the employee's<BR>> manager's
workflow inbox and sends a new work item to the manager's<BR>> manager's
workflow inbox.<BR>><BR>> The business now wants to change the escalation
process to the following<BR>> instead:<BR>><BR>> 1. Employee submits
time and the workflow sents a work item to the<BR>> employee's manager for
approval.<BR>> 2. After 3 days, the manager's manager should have a work item
in their<BR>> workflow inbox as well, without removing the original work item
from the<BR>> employee's manager.<BR>><BR>> I am not sure how this can
be done but I have thought of 2 options:<BR>> Option 1:<BR>> Don't make
the work item in the employee's manager workflow inbox obsolete<BR>> after
the deadline and create a new work item to be sent to the manager's<BR>>
manager's workflow inbox - problem with this is that we can to probably
make<BR>> sure that when one of the approvers picks up the work item to work
on, the<BR>> other approver should not have the work item in their workflow
inbox as<BR>> well. We probably have to take care of the replace
functionality as well as<BR>> the resubmission i.e. it should go back to the
other approver's workflow<BR>> inbox after replace or resubmit is
executed.<BR>> Option 2:<BR>> Somehow after the deadline, add the
manager's manager as the agent for the<BR>> same work item that is currently
in the employee's manager's workflow inbox<BR>> (I do not even know if this
is possible). Hopefully, this will resolve the<BR>> replace and
resubmission functionality questions.<BR>><BR>> Am I over thinking
this? Is there a better way of doing this? Has anyone<BR>> done
this before?<BR>><BR>> Cheers,<BR>>
d.<BR>><BR>><BR><BR><BR> </P><BR></BODY></HTML>