<HTML><BODY><DIV style='font-family: "Verdana"; font-size: 10pt;'><DIV>I am new to workflow. I am setting up workflow for CRM application. How can I find out delivered work flow in the application. Also what would be the best way of identifying agent</DIV>
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<DIV>1. Org Structure</DIV>
<DIV>2. Responsibility rules</DIV>
<DIV>3. Security Profiles</DIV>
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<DIV>We need to route tickets to sub groups. We are looking at what is the easiest way to maintain workflow.</DIV></DIV></BODY></HTML>