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<TITLE>RE: Suggested Reading</TITLE>
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<P><FONT SIZE=2>Another send me message.. Please forward the workflow cookbook. Thanks.</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Baeuerle Rolf [<A HREF="mailto:Rolf.Baeuerle@mch30.sbs.de">mailto:Rolf.Baeuerle@mch30.sbs.de</A>]</FONT>
<BR><FONT SIZE=2>Sent: Thursday, March 21, 2002 4:04 AM</FONT>
<BR><FONT SIZE=2>To: SAP-WUG@MITVMA.MIT.EDU</FONT>
<BR><FONT SIZE=2>Subject: Re: Suggested Reading</FONT>
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<P><FONT SIZE=2>Hi Ralph,</FONT>
</P>
<P><FONT SIZE=2>Could you please forward a copy of a SAP Workflow cookbook to me as well.</FONT>
<BR><FONT SIZE=2>I am working in the field of CRM.</FONT>
</P>
<P><FONT SIZE=2>Thank you</FONT>
<BR><FONT SIZE=2>Rolf</FONT>
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<BR>
<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Jensen, Ralph [<A HREF="mailto:ralph.jensen@sap.com">mailto:ralph.jensen@sap.com</A>]</FONT>
<BR><FONT SIZE=2>Sent: Wednesday, March 20, 2002 9:01 PM</FONT>
<BR><FONT SIZE=2>To: SAP-WUG@MITVMA.MIT.EDU</FONT>
<BR><FONT SIZE=2>Subject: Re: Suggested Reading</FONT>
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<P><FONT SIZE=2>No, it doesn't speak to any particular engine, however, if needed, I can</FONT>
<BR><FONT SIZE=2>forward a copy of a SAP Workflow cookbook that I've assembled over the</FONT>
<BR><FONT SIZE=2>years. The focus of my workflow is more in the area of SAP HR, SAP CRM,</FONT>
<BR><FONT SIZE=2>Siebel and webMethods Enterprise Application Integration.</FONT>
</P>
<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Steve Johnson [<A HREF="mailto:steve_basis@yahoo.com">mailto:steve_basis@yahoo.com</A>]</FONT>
<BR><FONT SIZE=2>Sent: Wednesday, March 20, 2002 1:49 PM</FONT>
<BR><FONT SIZE=2>To: SAP-WUG@MITVMA.MIT.EDU</FONT>
<BR><FONT SIZE=2>Subject: Re: Suggested Reading</FONT>
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<P><FONT SIZE=2>Hi !</FONT>
</P>
<P><FONT SIZE=2>Can you tell us is this book speaks about the business</FONT>
<BR><FONT SIZE=2>workflow in SAP?. or general workflow concepts.</FONT>
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<P><FONT SIZE=2>Thanks</FONT>
<BR><FONT SIZE=2>--- "Jensen, Ralph" <ralph.jensen@sap.com> wrote:</FONT>
<BR><FONT SIZE=2>> Fellow Workflow Gurus,</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>> I came across a great resource on Workflow Modeling</FONT>
<BR><FONT SIZE=2>> that I want to share</FONT>
<BR><FONT SIZE=2>> with the group. The book is titled, "Workflow</FONT>
<BR><FONT SIZE=2>> Modeling, Tools for Process</FONT>
<BR><FONT SIZE=2>> Improvement and Application Development" by Alec</FONT>
<BR><FONT SIZE=2>> Sharp and Patric McDermont.</FONT>
<BR><FONT SIZE=2>> Artech House Publishing at www.artechhouse.com .</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>> The authors hit on the approach, framing the</FONT>
<BR><FONT SIZE=2>> process, conducting initial</FONT>
<BR><FONT SIZE=2>> assessments, considering the environment, swim line</FONT>
<BR><FONT SIZE=2>> diagrams, techniques for</FONT>
<BR><FONT SIZE=2>> modeling the as-is process, characterizing the to-be</FONT>
<BR><FONT SIZE=2>> process and use case</FONT>
<BR><FONT SIZE=2>> scenario analysis.</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>> This text has helped me to become a more effective</FONT>
<BR><FONT SIZE=2>> Workflow consultant as I</FONT>
<BR><FONT SIZE=2>> am more prepared to walk into a process meeting and</FONT>
<BR><FONT SIZE=2>> tear apart the processes</FONT>
<BR><FONT SIZE=2>> and get business owners to realize the difference</FONT>
<BR><FONT SIZE=2>> between "workflow" and</FONT>
<BR><FONT SIZE=2>> business process. Once we nail down the "to-be"</FONT>
<BR><FONT SIZE=2>> processes, the final</FONT>
<BR><FONT SIZE=2>> workflow definition and modeling was more effective</FONT>
<BR><FONT SIZE=2>> and also turned the</FONT>
<BR><FONT SIZE=2>> weight of the process definitions back on the</FONT>
<BR><FONT SIZE=2>> business owners.</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>> Regards,</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>> Ralph Jensen</FONT>
<BR><FONT SIZE=2>> Technical Consultant/CRM</FONT>
<BR><FONT SIZE=2>> Professional Services Organization</FONT>
<BR><FONT SIZE=2>> SAP America</FONT>
<BR><FONT SIZE=2>></FONT>
<BR><FONT SIZE=2>> 600 Las Colinas Blvd, Suite 2000</FONT>
<BR><FONT SIZE=2>> Irving, TX 75039</FONT>
<BR><FONT SIZE=2>> T 972-443-3160</FONT>
<BR><FONT SIZE=2>> F 972-868-2003</FONT>
<BR><FONT SIZE=2>> M 817-819-2390</FONT>
<BR><FONT SIZE=2>> E ralph.jensen@sap.com</FONT>
<BR><FONT SIZE=2>> <A HREF="http://www.sap.com" TARGET="_blank">http://www.sap.com</A></FONT>
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<BR>
<P><FONT SIZE=2>=====</FONT>
<BR><FONT SIZE=2>Thanks in Advance.</FONT>
</P>
<P><FONT SIZE=2>Best Regards,</FONT>
<BR><FONT SIZE=2>Steve</FONT>
</P>
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