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<TITLE>Getting missing work items to position under org unit</TITLE>
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<DIV><SPAN class=848515923-05122001><FONT face=Arial
size=2>Jocelyn,</FONT></SPAN></DIV>
<DIV><SPAN class=848515923-05122001><FONT face=Arial size=2>Thanks for the
response. After some research maybe I can give you some more
info. The step is dialog work items to positions using a custom role
resolution. The custom role resolution is using the agent workflow
container which was created (and completed in a prior step) and it doesn't
contain the 2 missing positions. So I can see the current work items
waiting to be processed but I don't see an "upper-level" work item for these in
which I can change the agents and dynamically create 2 new work items to the 2
positions originally excluded (changing the agents for the current work items
won't do me any good since a work item is sent to each position). Any
other suggestions? Hopefully I haven't been too
confusing...</FONT></SPAN></DIV>
<DIV><SPAN class=848515923-05122001><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=848515923-05122001><FONT face=Arial
size=2>-Brad</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Dart, Jocelyn
[mailto:jocelyn.dart@sap.com]<BR><B>Sent:</B> Wednesday, December 05, 2001
5:18 PM<BR><B>To:</B> SAP-WUG@MITVMA.MIT.EDU<BR><B>Subject:</B> Re: Getting
missing work items to position under org unit<BR><BR></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=345270823-05122001>Hi
Brad, </SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=345270823-05122001>You
should be able to go to the workitem e.g. via transaction SWI1, go to the
"technical work item display",</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=345270823-05122001>and
use the "change container" option to add your extra positions provided the
workitems have not yet been </SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=345270823-05122001>completed. </SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=345270823-05122001>That
will fix the container, however if workitems have already been distributed to
agents, it will not make the </SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=345270823-05122001>workitems appear in the new users
inboxes. There is a change agents function module that you
can</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=345270823-05122001>use
to add additional agents. I don't think that's a WAPI function in
4.0B so look at the function modules</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=345270823-05122001>in
function group SWWA instead (these are safe enough to use in 4.0B).
</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=345270823-05122001>Regards,</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=345270823-05122001>
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<DIV><FONT size=2><FONT color=#0000ff>Jocelyn Dart</FONT> <BR><FONT
color=#0000ff>Consultant (EBP, BBP, Ecommerce, Internet Transaction
Server, Workflow)</FONT> <BR><FONT color=#0000ff>SAP
Australia</FONT></FONT></DIV>
<DIV><FONT color=#0000ff><FONT size=2>Email </FONT><A
href="mailto:jocelyn.dart@sap.com"><FONT
size=2>jocelyn.dart@sap.com</FONT></A><BR><FONT size=2>Tel: +61<SPAN
class=153385400-09052000> 412 390 267</SPAN><BR>Fax: +61 2 9935
4880</FONT></FONT></DIV></TD></TR></TBODY></TABLE></DIV></SPAN></FONT></DIV>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Schroeter, Brad
[mailto:BSchroeter@ti.com]<BR><B>Sent:</B> Wednesday, 5 December 2001 6:58
AM<BR><B>To:</B> SAP-WUG@MITVMA.MIT.EDU<BR><B>Subject:</B> Getting missing
work items to position under org unit<BR><BR></DIV></FONT>
<P><FONT face=Arial size=2>We have an org unit under which 2 new positions
were added with 1 holder each on 10/19/2001. All positions are created
by referencing a job, and we attach our customer tasks at the job
level. The work items were sent to each org unit position (including
these 2 new positions) on 11/30/2001. Unfortunately, a mistake was
made and the customer task was not assigned to the jobs which describe these
2 new positions until 12/3/2001. So there are no work items for the
users under these 2 new positions. A previous step populated the
workflow container with the positions of the org unit, and when I look at
this current step the workflow container has all of the org unit positions
except for these 2 new positions. Is there any way to dynamically
change a workflow container in process by adding these 2 new positions, or
is one of those instances the users are just going to have to live with the
error? BTW, we're on 4.0B.</FONT></P>
<P><FONT face=Arial size=2>Thanks,</FONT> <BR><FONT face=Arial
size=2>Brad</FONT> </P></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>