Multilevel deadline monitoring
Jeff Rappaport
Jeff at Business-Workflow.com
Thu Oct 27 11:11:46 EDT 2005
Ananth,
There is a neat little trick that Rolf Gerstner taught me a #
of years back. If you have no more than 3 DM's to send out, which it
looks like you do (2, 4 & 6 hrs), you can set the 'Latest Start' in
Display Text to 2 hrs; the 'Requested End' in Display Text to 4 hrs;
and the 'Latest End' in Display Text to 6 hrs. The 3 messages will go
out at the DM's & the work item never needs to leave the Approver's
Inbox. Let me know how it fairs.
Jeff
Quoting Kjetil Kilhavn:
> Since a modelled deadline (at least the latest start/end ones)
makes
> the step inaccessible I thought it would be better with a parallell
> branch. However, I suppose the requested end deadline works
> differently and allows you to start a branch which can continue in
> parallell with the work item itself. That would be a better design
> from a workflow log perspective I suppose. Thanks for that idea! I
> don't think I have used a requested end deadline before.
> --
> Kjetil Kilhavn, Statoil ØFT KTJ ITS BKS SAP Basis - and I
appreciate
> it if you delete Statoil's (and other) company disclaimers when you
> reply to this message, since that helps the readability.
>
>
> -----Original Message-----
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
> Behalf Of Dart, Jocelyn
> Sent: 27. oktober 2005 15:25
> To: SAP Workflow Users' Group
> Subject: RE: Multilevel deadline monitoring
>
> Ananth,
> It's easier to do it with workflow, and easiest to change/pull
apart
> later when the level 2 managers decide they don't want to be
notified
> anymore, or only notified in certain cases, etc., etc.
>
> Copy the standard workflow, either use a modelled deadline or a
> parallel fork as Kjetil suggested is good to.
>
> Add all your "send mail" steps into the escalation path - use
> activity steps not send mail steps per se, so you can set requested
> start on all of them. Workflow only ends when the notification is
> resolved - use an appropriate status management event for the
> notification like "alltaskscompleted".
>
> If you can, set up virtual attributes for your managers against a
> delegated subcopy of BUS2038.
>
> Regards,
> Jocelyn Dart
>
>
> -----Original Message-----
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
> Behalf Of Ananth
> Sent: Thursday, 27 October 2005 8:46 PM
> To: SAP Workflow Users' Group
> Subject: Re: Multilevel deadline monitoring
>
> Hi Kjetil,
>
> Thanks for the reply.
>
> When I mean by escalation, i meant a notification mail needs to be
> sent to the level 1 manager and subsequently to the level 2
manager.
>
> I also need to know, is workflow solution really required in this
> scenario, since only notification mails needs to sent to the
> concerned people. I have to convince the client, that everything
can
> be done background by an ABAP development by checking the status of
> the Maintenance Notification from the standard tables and checking
> whether the issue is resolved within the specified time or not and
> sending the notification mails subsequently.
>
> All your feedback will be really appreciated.
>
> Thanks
> Ananth
>
> On 10/27/05, Kjetil Kilhavn <KJETILK at statoil.com> wrote:
>> Sounds like a nice little challenge. I am not sure if you by
>> escalation mean sending the job to the manager, or just sending a
>> message to tell the manager to bring out the whip.
>>
>> How about forking into two branches, branch 1 being the task that
>> goes to the handlers.
>> Branch 2 will have a first step with a deadline of two hours after
>> workflow creation, then a next step with deadline 4 hours after
>> workflow creation and so on. I suppose you don't want to terminate
>> after the escalation branch has completed so after the final
>> escalation message you should wait for a terminating event if
there
>> is one, or just wait for the world to end (object type world,
event
>> end).
>> --
>> Kjetil Kilhavn, Statoil ØFT KTJ ITS BKS SAP Basis
>>
>>
>> -----Original Message-----
>> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
>> Behalf Of Ananth
>> Sent: 26. oktober 2005 18:46
>> To: SAP Workflow Users' Group
>> Subject: Multilevel deadline monitoring
>>
>> Hi All,
>>
>> I have this scenario to be developed in Maintenance Notification
>> (BUS2038). I need to know how to proceed on this. I am working on
>> ECC 5.0 version. HR is not implemented here.
>>
>> User creates a breakdown notification.
>>
>> If the issue is resolved within 2 hours, then no escalation.
>>
>> If the issue is unresolved within 2 hrs, then escalation to level
1
>> mgr. (sending notification mail to the manager)
>>
>> If the issue is still unresolved within 4 hrs, then escalation to
>> level 1 mgr with critically indicator.
>>
>> If the issue is still unresolved within 6 hrs, then escalation to
>> level 1 mgr and level 2 mgr with critically indicator.
>>
>> Since there is a standard workflow WS20000317, but here the
>> escalation is just one level, the same task cannot be re-executed
>> for this scenario.
>>
>> A custom table will be maintained to have the Level 1 and level 2
managers.
>>
>> Can someone give me some pointers to get this design.
>>
>>
>> Thanks in advance,
>> Ananth
>
>
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--
Jeffrey A. Rappaport
Business Workflow, LLC
www.Business-Workflow.com Links:
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