Ad Hoc agent assignment
Hilsbos, Margaret A
Margaret.Hilsbos at dayzim.com
Tue Mar 8 10:25:08 EST 2005
Jocelyn,
Thanks for your reply. The "ad hoc agent assignment is possible" setting is checked, i.e. enabled, for the active version of the workflow; I looked in the version-dependent settings of the Basic Data in Workflow Builder. Prior versions did not use ad hoc agent assignment however.
I also retested today in case there was some obscure buffer issue and still have the same symptoms.
Other ideas?
Thanks,
Margaret
-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]On Behalf
Of Dart, Jocelyn
Sent: Monday, March 07, 2005 10:31 PM
To: SAP Workflow Users' Group
Subject: RE: Ad Hoc agent assignment
Margaret,
Check your workflow is marked as "ad hoc agent assignment enabled" in
the basic data (you'll need to look through the version
dependent/independent tabs.
Jocelyn
-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Hilsbos, Margaret A
Sent: Saturday,5 March 2005 8:14 AM
To: SAP-WUG (E-mail)
Subject: Ad Hoc agent assignment
Hello all,
I am wondering if anyone else has experienced this...
We have a workflow with ad hoc agent assignment. When I test the ad hoc
assignment form within workflow builder, the container element is filled
correctly. For example I have a value in Agent_0001.Agents like
USSOMEUSER. However, when I start the workflow from SWUI and select the
same agent, then when I look at the container, Agent_0001.Agents is <not
set>.
Also, the "Change agent" icon is visible in the Inbox, but disabled.
Regardless of whether I start the workflow as a test from within
workflow builder, or from SWUI. That could be because the step with ad
hoc assignment kicks off immediately; but based on the Help
documentation, the function should be active anyway, and display the
actual agent rather than allowing a change.
I have refreshed buffers several times.
Has anyone else seen this situation?
We are on a WAS 6.20 (CRM) system. Thanks for any suggestions you can
give!
Margaret Hilsbos
Day & Zimmermann
(215) 299-5630
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