Ad Hoc agent assignment
Hilsbos, Margaret A
Margaret.Hilsbos at dayzim.com
Fri Mar 4 16:13:41 EST 2005
Hello all,
I am wondering if anyone else has experienced this...
We have a workflow with ad hoc agent assignment. When I test the ad hoc assignment form within workflow builder, the container element is filled correctly. For example I have a value in Agent_0001.Agents like USSOMEUSER. However, when I start the workflow from SWUI and select the same agent, then when I look at the container, Agent_0001.Agents is <not set>.
Also, the "Change agent" icon is visible in the Inbox, but disabled. Regardless of whether I start the workflow as a test from within workflow builder, or from SWUI. That could be because the step with ad hoc assignment kicks off immediately; but based on the Help documentation, the function should be active anyway, and display the actual agent rather than allowing a change.
I have refreshed buffers several times.
Has anyone else seen this situation?
We are on a WAS 6.20 (CRM) system. Thanks for any suggestions you can give!
Margaret Hilsbos
Day & Zimmermann
(215) 299-5630
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